Executive Housekeeper

1 week ago

Gwalior, Madhya Pradesh, India Radisson Gwalior Full time
Radisson Gwalior

AREAS OF RESPONSIBILITY
Participates in the development and implementation of business strategies for the hotel which are aligned with RHG overall mission, vision values and strategies

  • Develops and implements strategies for housekeeping
  • Monitors status regularly and adjusts strategies as appropriate
Manages the operation of the housekeeping, public space and laundry areas; ensures that the rooms and public space areas are spotless and continually restocked and straightened

  • Develops and implements processes, procedures and standards for assigned departments which support achievement of service and financial goals
  • Prepares annual budget; monitors achievement of budget and takes corrective steps as appropriate
  • Inspects rooms, public space and backofthe house areas continually
  • Determines appropriate staffing levels for forecasted business and schedules employees accordingly
  • Develops and implements process for providing employees with customer service, technical and safety training on an ongoing basis
  • Ensures health/safety of employees and guests by maintaining hotel in accordance to statutes and regulations and directs and trains staff accordingly
  • Oversees inventory, purchasing, disbursement and cost control for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.
  • Manages operation of (and/or outsourced relationship with) laundry
  • Monitors assigned departments with compliance to safety standards
  • Coordinates room availability with the Front Office Manager
  • Coordinates room maintenance with Chief Engineer
Develops and implements strategies and practices which support employee engagement

  • Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
  • Communicates performance expectations and provides employees with ongoing feedback
  • Provides employees with coaching and counseling as needed to achieve performance objectives and their fullest potential
Creates 100% guest satisfaction by providing the Yes I Can experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
  • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
  • Provides Yes I Can genuine hospitality and teamwork on an ongoing basis
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
  • Performs other duties required to provide the service brand behavior and genuine hospitality
Adheres to hotel policies and procedures

  • Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
  • Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position
  • Maintains a favourable working relationship with all other hotel employees to foster and promote a cooperative and harmonious working environment
  • At all times projects a favourable image of the Hotel to the public

REQUIREMENTS

  • Minimum three years in a supervisory or management housekeeping position required
  • Bachelor degree preferred
  • Able to collaborate effectively with other hotel employees and managers to ensure teamwork
  • Ability to speak and read English
  • Strong mathematical skills
  • Strong organizational skills

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