Acs Spotlight

1 week ago

Bengaluru, Karnataka, India Oracle Full time

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.

You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.

Services may be frequently provided by on-site customer visits.

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.


We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process.

If you would like accessibility assistance or accommodation for a disability at any point, let us know at , Option 1.


Disclaimer:


Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Oracle is an Equal Employment Opportunity Employer*.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law.

Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Which includes being a United States Affirmative Action Employer
12+ years of experience in the following Applications on Cloud
-
At least two of Fusion SaaS ,

Cx

Cloud, EPM Cloud, OTM, Planning
-
Good Technical understanding of Oracle PL/SQL, XML Publisher, BIP, ADF etc.

  • Spearhead Continual Operational Improvements working with the Customer and the ACS team.
  • Ability to evaluate performance issues and provide recommendations.
  • Champion recommendations based on Product Roadmap.
  • Internally liaison with Xlob partners to be the voice of the Customer.
  • Identify Automation opportunities and optimization of operations.
  • Leverage Best practices across engagements.
  • Evaluate and Recommend benefits of Quarterly Updates.
  • Drive adoption of Automation/Standard Dashboards
  • Offer Guidance on Deployment and Application Security
12+ years of experience in the following Applications on Cloud
-
At least two of Fusion SaaS ,

Cx

Cloud, EPM Cloud, OTM, Planning
-
Good Technical understanding of Oracle PL/SQL, XML Publisher, BIP, ADF etc.

  • Spearhead Continual Operational Improvements working with the Customer and the ACS team.
  • Ability to evaluate performance issues and provide recommendations.
  • Champion recommendations based on Product Roadmap.
  • Internally liaison with Xlob partners to be the voice of the Customer.
  • Identify Automation opportunities and optimization of operations.
  • Leverage Best practices across engagements.
  • Evaluate and Recommend benefits of Quarterly Updates.
  • Drive adoption of Automation/Standard Dashboards
  • Offer Guidance on Deployment and Application Security