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Technician

3 months ago

Delhi, Delhi, India Nastech Global Full time
Technician
Must be end user supporttechs
Location 13755DIPLOMAT DR UNIT 300
Farmers Branch
TX

USA
75234 Skill Set required End User SupportTech
Length of Contract 9 months (possibly contract tohire) Duties andResponsibilities
Participate in on callrotation
Provide accurate and timely updates to worktickets incidents and outages
Develop a command of ITILservice management practices and customization
Learnand develop expertise in inscope applications and platforms forareas supported (e.g. functionality
data reportingadministration etc.)
Receive ticket and route end usersupport issues
Complete issue resolution
Document all support outcomes including resolution andnotes
Participate in updating service policies andprocedures (where needed)
Assist with commercial andcustom system testing and debugging (new releases featuresetc.)
Communicate status of issues to users (verbally ordigitally)
Learn and develop expertise in inscopeapplications
Provide the support to resolveincidents
Maintain awareness of SGWS system environmentto ensure the highest level of service and support tothe
organization
Support and maintainknowledgebase with current standards and resolutionprocedures MinimumQualifications
Bachelors or Technical Degree (computerscience information systems software engineering or other industryrelated curriculum).
Strong communications skills(written and verbal)
Demonstrated patience and empathyfor user community
Ability to followinstructions
Strong networking skills including anability to leverage relationships to solve problems
Strong problemsolving skills
Strong time managementskills (i.e. works efficiently)
DeliversResults
Change agent
Collaboration/Teamwork
Critical Thinking
Analytical Skills Job Description Ability to work within a team environmentas well as independently
Ability to understandapplication portfolio as well as how the different systemscontribute to daily
business operations PreferredQualifications
Possess entry level industrycertification(s)
Excellent verbal / writtencommunication skills strong attention to detail
Abilityto analyze and solve problems think outside of the box and grasptechnical concepts
Ability to combine information ordata to find relationships among seemingly unrelatedevents
Familiarity with ITIL concepts
Experience with ServiceNow or other support managementsoftware
Experience with Telephony toolSpecialized Skills and Technologies
Refer toPosition Level Job Description for requirements at the positionlevel Physical Demands
Refer to Position Level JobDescription for requirements at the position level Thanks and Regards
Murali Sharma