Manager - Technology Project Support T500-11914
1 week ago
About Our Company:
MUFG Bank, Ltd. is a top bank from Japan, with a vast global presence in over 40 markets. Beyond Japan, the bank provides a wide range of commercial and investment banking solutions to businesses, governments, and individuals worldwide. Being under the wing of Mitsubishi UFJ Financial Group, Inc. (MUFG), one of the leading financial groups globally, we have a rich history of over 360 years with about 120,000 employees. Our services include commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. We strive to be the most reliable financial group worldwide, aiming for shared and sustainable growth while meeting the diverse financial needs of customers.
MUFG's shares are traded on the Tokyo, Nagoya, and New York stock exchanges.
Our Subsidiary - MUFG Global Service Private Limited:
Launched in 2020, MUFG Global Service Private Limited (MGS) is a 100% subsidiary of MUFG with offices in Bengaluru and Mumbai. MGS India serves as a Global Capability Centre / Centre of Excellence to offer support services across various functions like IT, KYC/AML, Credit, and Operations to MUFG Bank offices globally. With plans to expand significantly in the next 18-24 months, MGS India will cater to MUFG's network across Americas, EMEA, and Asia Pacific regions.
Position Available:
Job Title:
Technology - Project Support
Corporate Title:
Assistant Vice President Internal Title: Manager
Location:
Bangalore
Responsibilities:
- Produce and understand technology-related documentation
- Organize meetings/teleconferences to ensure seamless FinCrime platforms operations, including occasional late-night/early morning calls
- Generate and distribute Branch Working Group decks and metrics for reporting
- Conduct meetings with APAC branches
- Perform root cause analysis on issues reported by Actimize users
- Address technology queries from various stakeholders
- Adhere strictly to SLAs and resolve issues promptly
- Manage production support user queries/incidents efficiently
- Communicate effectively about outages and system incidents
- Collaborate across functional and technology teams
- Collect business/user requirements from stakeholders
- Assist in ad-hoc system-related tasks
Requirements:
- Project management/Incidence management experience is essential
- Strong technical, analytical, and problem-solving skills
- Production Support experience is a plus
- Ability to work independently with excellent stakeholder management skills
- Outstanding time management skills
- Experience in conflict resolution and management of competing priorities
- Comfortable engaging with senior management/stakeholders
- Willingness to work flexible hours due to time zone differences
- Proficiency in Microsoft Office Applications
Equal Opportunity Employer:
The MUFG Group upholds equal employment opportunities for all applicants and employees, fostering a workplace free from discrimination based on various factors and protected statuses as outlined by the law.
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