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Supply Excellence Manager

3 months ago

Bengaluru, Karnataka, India SmartQ Full time

About SmartQ

We are a leading B2B food tech company built on 4 pillars-great people, great food, great experience, and greater good. Solving complex business problems with our hearts and analyzing possible solutions with our minds lie in our DNA. We are on the perpetual route of serving our clients wholeheartedly. Armed with the stability of an MNC and the agility of a start-up, we have spread across 17+ countries, having collaborated and executed successfully with 600 clients. We have grown from strength to strength with a blend of exuberant youth and exceptional experience. Bengaluru, being our headquarters, is known as the innovation hub and we have grown up to be the global leader in the institutional food tech space. We were recently acquired by the world's largest foodservice company – Compass group which has an annual turnover of 20 billion USD.

To know more about the 5 key pillars that surround our culture check out our LinkedIn 'Life' page. You will be amazed to be a part of our growth story -

Are you excited to join our team as Supply Excellence Manager?

Are you passionate about driving excellence in supply chain management and ensuring seamless operational efficiency? If your answer is a resounding yes, then we want you As a Supply Excellence Manager, your role will primarily focus on creating compelling and cohesive strategies across various platforms. You'll be responsible for ensuring the operational quality, consistency, and efficiency of our supply chain processes, while collaborating with cross-functional teams to define and implement engaging and effective solutions for new initiatives. If you are a detail-oriented individual with a proven track record in optimizing supply chain performance, we invite you to seize this opportunity to contribute to our success in the food and technology industry. Are you ready to utilize your skills to make a significant impact? Join us now

Key roles and responsibilities:

  • Work closely with catering partners to identify gaps in processes in the kitchen.
  • Create vendor performance scores based on analysis of the backend incidents data.
  • Create structured plans to close the operational, hygiene, culinary, production plan & manpower management gaps.
  • Work towards achieving higher performance scores with the partners.
  • Bring in culinary, and staff management expertise by working with various consultants.
  • Hold strong relationships with all the stakeholders of key partners.
  • Forecast incidents, and preparedness at partner kitchens and suggest solutions.
  • Implement service excellence and efficiency of partners.

Other qualifications:

  • 8+ Years of experience in the Hospitality, Catering, or Restaurant industry as a manager/consultant.
  • Knowledge of Catering unit operations, manpower handling, curating menus & production plans.
  • Good communication skills with fluency in English & Hindi.
  • People management skills.
  • Expertise in Excel, and PowerPoint.

Benefits of working at SmartQ

SmartQ is an innovative and dynamic company that values its employees and strives to create a positive and fulfilling work environment. Here are some key benefits that make SmartQ an excellent choice for prospective employees:

  • Innovative Work Culture: SmartQ fosters an innovative and collaborative work culture, encouraging employees to think outside the box and contribute creative solutions to challenges.
  • Career Growth and Development: SmartQ is committed to the professional development of its employees. The company offers ongoing training programs, mentorship opportunities, and a clear career path to help employees achieve their professional goals.
  • Work-Life Balance: SmartQ understands the importance of work-life balance and strives to create a supportive environment that allows employees to excel in their careers without sacrificing their personal lives.
  • Competitive Compensation and Benefits: SmartQ offers competitive salaries and a comprehensive benefits package, including health insurance, retirement plans, and other perks to ensure the well-being and financial security of its employees.
  • Diverse and Inclusive Environment: SmartQ values diversity and inclusion. The company is committed to creating a workplace that celebrates differences and provides equal opportunities for all employees.
  • Flexibility: SmartQ recognizes the changing nature of work and supports flexible work arrangements, including remote work options, to accommodate the diverse needs and preferences of its employees.
  • Team Collaboration: SmartQ believes in the power of teamwork. Employees collaborate across departments, fostering a sense of camaraderie and shared achievement.
  • Social Responsibility: SmartQ is dedicated to corporate social responsibility and encourages employees to participate in community service initiatives and environmental sustainability programs.
  • Fun and Engaging Work Environment: SmartQ believes that a positive and fun work environment enhances productivity and job satisfaction. The company organizes team-building activities, social events, and other initiatives to promote a sense of camaraderie among employees.

Message from CEO:

We've realized that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves uniquely positioned to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world of stress and pressure. Together, let's play our part in making this world a more beautiful place.