Specialist, People Operations

2 weeks ago


Bengaluru, Karnataka, India LNW India Solutions Private Limited Full time

Corporate:
Light & Wonder's team consists of exceptional individuals working together to provide crucial services in an extraordinary way to ensure organizational success and employee well-being.

Position Summary

Essential Job Functions:

  • Serves as primary point of contact for regional employee inquiries related to HR matters.
  • Demonstrates comprehensive knowledge of regional/global HR policies, processes, and resources.
  • Utilizes technical skills to address and resolve issues in alignment with HR policies.
  • Researches and resolves internal customer problems while delivering exceptional customer service.
  • Provides escalation support for complex inquiries and follows up as necessary.
  • Maintains accurate employee records in the HR database.
  • Offers input and recommendations for process improvement and technological support.
  • Ensures high service delivery standards by completing all transactional work within established service level expectations.
  • Receives guidance on new responsibilities and follows established organizational procedures.
  • Monitors day-to-day activities closely under supervisor/manager oversight.
  • Generates ad hoc reports to validate organizational and personnel data.
  • Supports departmental initiatives and projects as assigned.
  • Provides guidance to employees and managers on company policies to ensure compliance.
  • Follows up on incomplete processes and resolves HR-related issues and discrepancies.
  • Contributes to special projects and ensures timely completion of assigned tasks.
  • Manages effective recruitment and onboarding processes post-offer stage.
  • Conducts regular audits to ensure team compliance with legal requirements.
  • Manages the shared HR team Inbox.

Experience: (3 to 6 Years)

  • Previous experience in HR with demonstrated proficiency in handling a variety of employee issues.
  • Understanding of the product/service and ability to troubleshoot moderately complex problems independently.

Qualifications



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