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Export Customer Service Representative 1

3 months ago

Pune, Maharashtra, India Lubrizol Corporation Full time

About Lubrizol

Summary of the Role:


To ensure order processing for a group of internal customers and for a defined geographic area whilst preserving the Company's commercial standing and quality of Service.


Responsibilities / Accountabilities:

  • Receiving, processing sales orders into the system. Give necessary feedback on the progress to internal customers.
  • Keep track of and when necessary, expedite orders through the supply chain.
  • Invoicing: control of product prices and increments and proactively coordinate the internal price records with the responsible pricing administrator.
  • Ensure all goods shipped in each month are invoiced in the same month.
  • Daily planning, organisation & communication of transport orders towards LZ Operations Logistics for air, ocean freight related shipments using SAP and its tools.
  • Daily interaction with planners in Europe (France) to schedule and/or prioritise deliveries.

Experience and Skills:

  • Minimum of 5 years' experience in supply chain within similar industry, including minimum 2 years prior SAP user experience.
  • Proficient user of Microsoft Office products.
  • Fluent in English written and verbal. Additional European languages (French, German or Spanish) preferred.
  • Able to support work schedule that overlaps Western Europe time zone.

Education / Certification:

  • Bachelor's degree required. Additional qualifications and experience in logistics, international trade and export regulations preferred.

Requirements (education, experience, competencies and specific job requirements):

  • Focus on customers.
  • Collaboration (Teamwork)
  • Results orientation
  • Planning and Execution
  • Communication, written and verbal.
  • Flexible and adaptable
It's an exciting time to be part of Lubrizol. Lubrizol is not staying put. We are continually learning and evolving.

Our passion delivers our success — not only for Lubrizol but for those who count on us every day:
our employees, customers, and communities.

As a diverse, global team, we work together to solve some of the world's most pressing challenges. We impact everyday lives through science only Lubrizol can deliver, and we never stop pushing to do it better.


One of the founding principles of The Lubrizol Corporation more than 90 years ago was treating every employee with dignity and respect.

That same commitment is only stronger today.


More than that, we are committed to providing an environment where every employee can be the best they can be, no matter their ethnic origin, religion, sex, national origin, sexual orientation, gender identity, disability or any other characteristic.


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