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Senior Associate, Production Services Application Support Analyst

3 months ago

Pune, Maharashtra, India BNY Mellon Full time

Senior Associate, Production Services Application Support Analyst

Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We're seeking a future team member for the role of Senior Associate, Production Services Application Support Analyst to join our CMIST team. This role is located in Pune, Maharashtra – Hybrid working Model.

In this role, you'll make an impact in the following ways:

  • Assists in maintaining and supporting applications and their operating environments.
  • Responds to alerts and follows standard procedures and documentation for issue resolution.
  • Monitors applications and respond to incidents. Perform routine health checks and validations after changes or significant incidents.
  • Perform diagnostics and troubleshooting for more complex issues.
  • Escalate to second level application or infrastructure support when necessary. Implement automation for routine tasks.
  • May mentor or provide guidance for junior team members.
  • Contributes to the achievement of related teams' objectives MODIFIED BASED UPON LOCAL REGULATIONS/REQUIREMENTS

To be successful in this role, we're seeking the following:

  • Bachelor's degree in computer science or a related discipline, or equivalent work experience
  • Required 5-10 years of experience in applications support or production environment required;
  • Experience in the securities or financial services industry is a plus.
  • BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
  • Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work.
  • We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:

  • Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
  • Bloomberg's Gender Equality Index (GEI)
  • Human Rights Campaign Foundation, 100% score Corporate Equality Index
  • Best Places to Work for Disability Inclusion, Disability: IN – 100% score
  • 100 Best Workplaces for Innovators, Fast Company
  • CDP's Climate Change 'A List'

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.