Beverage Manager

1 week ago

Jaipur, Rajasthan, India AccorHotel Full time
Job Description
  • Managing Beverage Operations
  • Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
  • Implements agreed upon beverage policy and procedures throughout the property.
  • Manages in compliance with all applicable beverage laws.
  • Understands beverage control including days on hand, perpetual inventory, beverage pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.
  • Monitors adherence to all beverage control policies and procedures.
  • Attends pre- and post-convention meetings as needed to understand group needs.
  • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
  • Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
  • Manages to achieve or exceed budgeted goals.
  • Ensures compliance with all beverage policies, standards and procedures.
  • Maintains food handling and sanitation standards.
  • Manages inventories according to budget and business levels.
  • Assists with developing menus and promotions as necessary.
  • Leading Beverage Team
  • Trains staff on beverage control policies and procedures.
  • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Ensures employees understand expectations and parameters.
  • Communicates critical information to the beverage staff regarding each event.

Ensuring Exceptional Customer Service

  • Provides excellent customer service.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Responds effectively to guest problems and complaints.
  • Empowers employees to provide excellent customer service.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Provides feedback to individuals in an effort to improve service performance.
  • Reviews comment cards and guest satisfaction results with employees.

Managing Human Resource Activities

  • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Participates in the development and implementation of corrective action plans.
Qualifications
  • High School diploma
  • Previous experience in same position for at least 1 year.
  • Luxury hotel experience is a must
  • Passion for excellent service
  • Excellent team player and great communication skills

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