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Java Tech Support Engineer

4 months ago

Remote Site, India Ciena Full time

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

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Why Ciena:

  • We are big proponents of life-work integration and provide the flexibility and tools to make it a reality with remote work and potentially, part-time work.
  • We believe an inclusive, diverse and barrier-free work environment makes for empowered and committed employees.
  • We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and also offer a variety of paid family leave programs.
  • We are committed to employee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.
  • We know that financial security is important. We offer competitive salaries and incentive programs, RSU's (job level specific) and an employee share option purchase program.
  • We realize time away to recharge is non-negotiable. We offer flexible paid time off
  • Great work deserves recognition. We have a robust recognition program, with ongoing and enhanced awards for exemplary performance.

How You Will Contribute:

We are seeking a dedicated and enthusiastic BPI Project Support Engineer to join our team. The ideal candidate will have a excellent problem-solving skills and attention to detail with strong written and verbal communication skill. Foundation in Core Java, Database, CI/CD deployment, and a basic understanding of Private and Public Cloud services like AWS is required . Knowledge of Kubernetes is an added advantage. This is a remote position based out of India, and the successful candidate will be expected to work during US time zones.

  • Provide technical support for the BPI projects, including troubleshooting and problem resolution and general support.
  • Work during US time zones to ensure smooth communication with global team members.
  • Work in maintenance releases for BPI CRT team.
  • Use Core Java and Database knowledge to develop and optimize project small features.
  • Work with private and public cloud platforms like Open stack and AWS for bug fixing ang debugging.
  • Collaborate with team members to improve project quality and efficiency.

What Does Ciena Expect of You?

  • Initiative – you're a self-starter who works with limited direction and is committed to delivering against aggressive deadlines.
  • Agility – you are readily able to make key decisions and manage competing and ever-changing account priorities and largely driven by the software development process.
  • Communication expertise – you have the ability to influence and tailor your message and ideas to the audience to ensure understanding and consensus.
  • The flexibility to work independently and as part of a broader team – you thrive in a multi-disciplinary team environment, but are comfortable working independently as required.
  • Relationship builder – with an ability to influence, you're able to get work done through others.
  • A commitment to innovation – you keep abreast of the market and competitive developments and are always keen to formulate new ideas and problem solve.

The Must Haves:

  • years of experience in a similar role.
  • Ability to work independently and as part of a team.
  • Willingness to work during US time zones.
  • Proficient in Core Java and Database management.
  • Experience with CI/CD is required.
  • Basic understanding of private and public cloud platforms, preferably AWS.


DESIRED CHARACTERISTICS

  • Fundamental knowledge of Kubernetes is preferred.


Assets:

  • Excellent problem-solving skills and attention to detail.
  • Strong written and verbal communication skills.

#LI-MP2

Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.Ciena is an Equal Opportunity Employer, including disability and protected veteran status.If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.