Professional Services Engineer – Redes Ópticas

1 week ago

Delhi, Delhi, India OSC Top Solutions Group Full time
Job DescriptionFunciones esenciales y responsabilidades

  • Trabajar de forma independiente o en equipo con la responsabilidad de resolver las solicitudes de los clientes de servicios profesionales en un todo de acuerdo con los procesos. Compartir conocimientos en su propia área profesional.
  • Proporcionar a los clientes asistencia técnica desde la prueba del producto hasta la implementación.
  • Competencia técnica superior en la resolución en tiempo real de problemas de software integrado, hardware óptico y digital específico de los sistemas de gestión de redes Groove, XTM, NDU-XR y TNMS.
  • Actuar como interfaz local hacia el cliente para la prestación de servicios profesionales.
  • Gestionar los aspectos operativos de las pruebas y la implantación de los clientes, incluyendo:o Resolver problemas identificados por el clienteo Representar a Soporte en las reuniones AIR con los clienteso Impulsar los intereses del clienteo Proporcionar conocimientos técnicos a los equipos de cuentas locales
  • Ayudar con el plan de pruebas específico de los clientes y su documentación.
  • Gestión de problemas técnicos de alta visibilidad hacia el cliente.
  • Liderar las reuniones técnicas con los clientes.
  • Durante los despliegues, proporcionar apoyo en oficinas del cliente para facilitar la integración de soluciones a sus operaciones.
  • Ejecutar la puesta en marcha (comisionamiento) y/o las pruebas de aceptación de acuerdo con los procedimientos del cliente
  • Realizar actualizaciones y ampliaciones de hardware y/o software siguiendo los procedimientos del cliente.
  • Ayudar al equipo de asistencia técnica
a recopilar toda la información necesaria de un sistema con problemas para la resolución de estos, cuando sea necesario.

  • Redactar y/o revisar métodos de procedimientos (

MOP:
Method of Procedure) para actividades de despliegue, técnicas, pruebas de aceptación, análisis de causa raíz (

RCA:
Root Cause Analysis) y soluciones de gestión de conocimientos (KM)

Requisitos Requisitos del puesto:
Conocimientos técnicos y capacidad de identificar requisitos de servicios. Conocimiento profundo de diseños de redes físicas y lógicas. Trabajo en equipo y capacidad de organización.

Excelentes aptitudes interpersonales. Habilidad para trabajar de forma independiente y/o como miembro de un equipo.

Habilidad para apoyar en los procesos de localización detallada de fallos y en el análisis de la causa raíz de los problemas de red identificados durante el despliegue y la operación.

Sólida formación técnica en tecnologías de redes ópticas metro, corta y larga distancia, incluidas OTN/DWDM, ROADM y Carrier Ethernet.

Buena formación técnica en pruebas o soporte de lo siguiente : Software NM/OSS mediante XML, CORBA, TL-1 o SNMPo Hardware de capa física de redes ópticas de larga distancia

Conocimientos / Habilidades / Capacidades

  • Al menos cinco años desplegando proyectos DWDM con experiencia en migración de servicios.
  • Experiencia en productos OTN.
  • Experiencia en migraciones de red con impacto en el tráfico.
  • Capacidad de autoaprendizaje.
  • Capacidad de resolución de problemas en un entorno de alta presión.
  • Capacidad de liderazgo.
  • Trabajo en equipo.

Idiomas:
Inglés (oral y escrito)Formación / Experiencia

  • Licenciado en Informática, Ingeniería Electrónica, Telecomunicaciones, o un mínimo de 5 años de experiencia demostrada en la operación, despliegue o pruebas de redes ópticas de alta velocidad para el mercado de proveedores de servicios

RequirementsRequisitos del puesto:
Conocimientos técnicos y capacidad de identificar requisitos de servicios. Conocimiento profundo de diseños de redes físicas y lógicas. Trabajo en equipo y capacidad de organización. Excelentes aptitudes interpersonales. Habilidad para trabajar de forma independiente y/o como miembro de un equipo.

Habilidad para apoyar en los procesos de localización detallada de fallos y en el análisis de la causa raíz de los problemas de red identificados durante el despliegue y la operación.

Sólida formación técnica en tecnologías de redes ópticas metro, corta y larga distancia, incluidas OTN/DWDM, ROADM y Carrier Ethernet.

Buena formación técnica en pruebas o soporte de lo siguiente :
Software NM/OSS mediante XML, CORBA, TL-1 o SNMPo Hardware de capa física de redes ópticas de larga distancia Conocimientos / Habilidades / Capacidades

  • Al menos cinco años desplegando proyectos DWDM con experiencia en migración de servicios.
  • Experiencia en productos OTN.
  • Experiencia en migraciones de red con impacto en el tráfico.
  • Capacidad de autoaprendizaje.
  • Capacidad de resolución de problemas en un entorno de alta presión.
  • Capacidad de liderazgo.
  • Trabajo en equipo.

Idiomas:
Inglés (oral y escrito) Formación / Experiencia

  • Licenciado en Informática, Ingeniería Electrónica, Telecomunicaciones, o un mínimo de 5 años de experiencia demostrada en la operación, despliegue o pruebas de redes ópticas de alta velocidad para el mercado de proveedores de servicios

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