Technical Writer
2 weeks ago
Job Description
THE POSITION :
The Technical Writer serves as the operations point of contact for the creation of user friendly documents (SOPs, BRDs, and SOWs) to communicate operational processes, contractual obligations and program commitments. This will include, but is not limited to, the creation of templates and live documents for business rules, work orders, operating procedures, work instructions, and job aids.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
EXPECT AT IONS OF THE JOB:
Translate system design into user friendly procedures. This includes but is not limited to Work Instructions, Job Aids, and Standard Operating Procedures. Present or organize complex information in a clear and concise manner that allows the target audience to easily comprehend. Collaborate with Operations, Implementations and IT. Assess the needs of the business and take action to fulfill needs. Provide review of documents written by others and update as needed. Develop extensive knowledge of contracting process and Ability to manage multiple projects and deadlines simultaneously. Excellent attendance.The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.
An individual in this position must be able to successfully perform the expectations listed above.
Qualifications
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
Required to have 3 years' experience writing technical documents with portfolio of examples. Expert problem-solving and communication skills. Editing and proofreading documents. Time management with ability to multitask. Positive attitude. Accurate and detail orientated. Ability to work independently and function as a team player. Ability to build productive working relationships. Ability to work in a fast paced, metric driven environment, while remaining patient minded. Strong computer skills with a working knowledge of Microsoft Word, Excel, and PowerPoint.PREFERRED QUALIFICATIONS:
Bachelor's Degree – Study in Life Sciences, Pharmacy, or Business-related discipline.PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:
The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.
Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.
Work Perks
Competitive Wages Above market salary structures as part of our total rewards program Retirement Resources Generous employer matching retirement solutions Health & Wellness Leading health, dental and vision insurance products Continuous Education Employer-funded tuition reimbursement Global Workplace Flexibility Remote and hybrid work across the globe Paid Time Off Generous paid time off including company holidays Training & Development Company provided training and development Employee Assistant Programs Offering financial, work-life balance, legal solutions and more to employees at no cost-
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