sme - i2p

Job Description

Role purpose:

• To manage their respective I2P teams from the Pune GFO, ensuring smooth execution of processes to secure compliance with Syngenta internal policies and control framework;
• To drive continuous review of processes and ways of working to optimize team efficiency, to identify & implement improvements to positively impact key performance indicators and client experience
• Proactive attrition management, talent retention & development
• Responsible for service delivery that drives effective invoice processing, prompt payment to Suppliers and issue resolution on employee expenses
• Provide end to end proactive monitoring and management of transactional pipeline to ensure workload prioritization drives better user experience and on time payment to suppliers
• Work with relevant Internal Control team to maintain controls currently owned within the team and facilitate internal and external audit review
• Oversee and manage the accurate and timely delivery of AP services (i.e. invoice, payment, various report preparation, etc.)
• Identify, manage and escalate risks as required
• Work directly with service delivery and operations teams in Syngenta to address challenges and work towards error free service delivery
• Improve productivity across teams through implementation of continuous process improvement initiatives
• Working with team to ensure that the SLA's for the process are being met. Routine monitoring of actions, to verify if the expected results are being achieved and - if they aren't - come up with corrective measures in a timely fashion.
• Ensures that the desk top procedures (DTP) are updated periodically and the DTP is followed by the team diligently when executing the processes, Gate Keeper for process exceptions, deviations & controls
• Design & operate visual control system to bring close focus on the process, in part to capture instances of waste – problems, interruptions, and delays – as they happen
• Actively participates in driving the efficiency and effectiveness of process performance and continuously thrive to meet or exceed the internal benchmark
• Manage Accountability process to convert problems caught on the visuals to assignments for action. First to understand root causes, and then to eliminate them.
• Develop, manage and mentor team members which includes performance appraisal
• Strict adherence to global standard process (application of desk top procedures and business operations pack) to deliver accurate and quality outputs

Functional or Leadership Competency related specifically to this job:

• Client Service Focus: This is the ability to see life from the perspective of the client to deeply understand client motivation. Applies a service mind-set that is centered on developing, delivering and improving a service: Understanding all the components of a service, managing client expectations, challenging and engaging clients successfully.
• Judgment: Analyzes information, guidelines, and requirements from different sources to evaluate alternatives and make effective judgments. Draws accurate, useful conclusions from financial, business, and quantitative information. Makes timely and sound decisions on everyday issues and problems by applying accurate logic, appropriate knowledge, expertise, and common sense.
• Execution & Results Orientation: Manages work and work performance, holding everyone accountable to effectively and efficiently completing work responsibilities. Demonstrates initiative and a strong commitment to achieving meaningful results, meeting or exceeding goals, and acting on opportunities to create value.
• Lead & Manage Change: Challenges the status quo and champions new initiatives. Acts as a catalyst of change and stimulates others to change. Paves the way for needed changes. Manages implementation effectively.

Experience required for the job

• 7 - 12 yrs experience in MNC/BPO Industry with 3-4 yrs of team leading experience
• Knowledge on I2P area as below:-
• Expert on the I2P end to end process. Processes in scope for I2P are Invoice processing, Exception Handling Payments, AP helpdesk & VMD
• Strong Accounting concept/knowledge of invoice to pay process
• Tax , WHT, GST, knowledge
• Prior working knowledge in SAP ERP with VIM tool, Ariba, Concur, ServiceNow
• Good writing and documentation skills, Clear communication
• Ability to create strong controlled process environment and adherence to controls and compliances
• Should independently handle all type of queries from People/Client/Management
• Must have a strong understanding of Lean principles, and have successfully led Lean Transformation in business process environment
• Completed Lean, Opex / Six Sigma certification
• Excellent Client Management Abilities
• Sound People Management Skills- must have lead a team of 10 analyst / senior analyst or above for at least 2-3 years
• The role holder must comply with all the Quality Management, Business Continuity Management and Information Security Management requirements and guidelines of the organization
• Demonstrated the ability to build and maintain a high-performing team; through effective coaching and development.
• Experience in Handling transition/insourcing will be preferred.

B.Com / M.Com / MBA Finance

Note: Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status

Follow us on: Twitter & LinkedIn