Associate - Mdm

1 week ago

Mumbai, Maharashtra, India DHL Full time

Join our "Master Data Management Team" at DHL Global Forwarding, Freight (DGFF) GSC - Global Service Centre

Job Title:
Associate - Master Data Management (MDM)

Job Location:
Mumbai


Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the "Top 20 most admired Shared Services Organizations in 2022" by the independent global Shared Services & Outsourcing Network (SSON).

We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF).

We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation).

Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization.


In this role, you will have the opportunity to deliver top-tier service within the Master Data Management (MDM) Service line, supporting our DGFF regions and countries globally.

The role includes training to effectively manage various activities such as uploading buying/selling rates, handling sales master data, maintaining TMS data objects, and conducting denied party screening.


Key Responsibilities:

  • To understand the requirement of the country's/product/ support functions and ensure jobs are executed as per standard operating procedures.
  • Review and maintain data accuracy, maintain databases, and keep ERPs updated.
  • Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
  • Deliver a high level of service quality through timely and accurate completion of services.
  • Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
  • Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
  • Coordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Required Skills/Abilities:

  • Bachelor ́s degree. A degree in logistics, industrial engineering, management will be an advantage / Undergraduate degree (Only GSC MNL & BOG)
years of job experience from BPO or logistics domain -
Preferred:

  • Good knowledge in MS office, especially excel and power point
  • Effective English communication skills, written and verbal / For BOG & CTU
  • Spanish & Mandarin language skills.
  • Exposure to working with Enterprise Resource Platforms (ERPs)
  • Detail oriented
  • Good logical reasoning skills
  • High level of customer centricity
  • We recognize and reward your hard work through a competitive compensation and performancebased incentive.
  • We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development.
  • Flexible work arrangements to support work/life balance.
  • Generous paid time off: Privilege (earned leave).
  • Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only)
  • Recognition & Engagement culture


By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe.

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