Appointment Setter- Punjab, India

2 weeks ago

Mohali, Punjab, India DentistFind Full time

POSITION TITLE Appointment Setter
JOB LEVEL Rank and File
HIRING MANAGER Sales and Client Success Manager
DEPARTMENT Sales and Client Success Department
Job Description:

As an Appointment Setter, your main role involves generating and arranging appointments for the sales team or service providers in a company. You will reach out to potential clients, promote the company's offerings, and convince them to schedule an appointment. Your position is crucial in kickstarting the sales/service process and ensuring a steady flow of quality leads.

Key Responsibilities:

Lead Generation:

Utilize various sources like cold calling, emails, social media, and networking to find potential clients interested in the company's products/services.


Cold Calling:

Make outbound calls, engage prospects, and provide compelling information about the company to generate interest and secure appointments.


Appointment Scheduling:

Coordinate availability between prospects and team members to set up appointments. Use software or CRM systems to manage schedules accurately.


Relationship Building:
Maintain professional relationships with prospects to increase appointment chances. Understand their needs, address concerns, and answer queries.

Product/Service Knowledge:

Understand the company's offerings to effectively communicate their value to potential clients. Stay updated on changes/enhancements.


Documentation and Reporting:
Keep records of communications, appointments, outcomes in a CRM. Generate reports for performance assessment.

Collaboration:

Work closely with the sales/service team to align schedules and provide necessary details for appointments. Share feedback to enhance processes.


Continuous Improvement:
Stay updated on industry trends, competitors, and market changes. Improve appointment setting techniques/strategies for better results.

Required Skills and Qualification:

  • 2-3 years experience in appointment setting, telemarketing, sales, or customer service.
  • Strong communication skills, both verbal and written, to engage prospects and build relationships over the phone.
  • Persuasive and persistent with objection-handling skills.
  • Organizational skills to manage tasks efficiently.
  • Proficient in CRM software or appointment tools.
  • Familiarity with sales processes and terminology.
  • Self-motivated and target-driven with a strong work ethic.
  • Adaptability and teamwork skills.
  • Sales admin background/skills.
Preferred Skills and Qualification: Bachelor's Degree in Business Management, Marketing, Communications, etc.
Knowledge of Client Relationship Management and Project Management Tools
Knowledge of Sales admin background

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