Senior Technical Consultant

2 weeks ago

Gurgaon, Haryana, India AHEAD Full time
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. AHEAD is currently looking for an Sr ServiceNowDeveloper to work for their ESM Services business. In this role, you will be responsible for the maintenance and continual build out of the Internal ServiceNow Instance including the creation and management of integrations between key service delivery platforms. You will work collaboratively with a team of Architects and Engineers on routine tasks and special projects as well as working with a team to support external AHEAD ServiceNow Customers.

Roles and Responsibilities

Build, deploy, and maintain integrations within core internal and Client platforms, including but not limited to, ServiceNow domain-separated instance, Elastic, and Tanium Utilize out-of-box Service Graph Connectors where possible and custom develop integrations where needed Write/create custom business rules, client scripts, script includes, UI policies, ACL's, data policies, and UI scripts Participate in architecture design, performance monitoring, product evaluation, and buy versus build decisions Collaborate with ServiceNow Solution Architects to design integrations to support AHEAD initiatives Discuss and refine all stories and business requirements with Business, product owners, business analysts, and process owners and provide detailed technical inputs so that proposed solutions, product capabilities and constraints are well understood before requirements and demands are formally accepted Align with platform architects and IT Security experts to ensure integrations meets all relevant compliance and security standards Create detailed technical designs for integrations, outlining data mapping, protocols, and workflows, ensuring compatibility and efficiency Create and maintain support documentation and Knowledge Base related to platform integrations Performance Monitoring and Issue Resolution: Continuously monitor performance, proactively identify and troubleshoot issues, and implement solutions to ensure the reliability and availability of services Collaborate with service delivery, customer success, and clients to understand their needs Ensuring the technical aspects of future releases or upgrade implementations are in line with security, best practices, and meet the expectations of our business Manage incidents, requests, and changes associated with platform integrations

Qualifications

ServiceNow Certified System Administrator (CSA) certification ServiceNow Certified Application Developer (CAD) certification 7+ years of experience developing within ServiceNow instances 5+ years of hands on experience in delivering ServiceNow tools and processes, including integrations and standard platform development Hands on experience on ServiceNow platform with coding/scripting, configurations and advanced capabilities like Workflows, Flow Designer, App Engine etc. Experience designing and developing integrations between ServiceNow and third-party systems (Salesforce, Tanium NetBrain, etc.), including use of ServiceNow's Integration Hub, and/or custom APIs Expertise in available ServiceNow APIs and a good understanding of various API architectural styles, including REST, SOAP, GraphQL, Webhook, WebSocket, file-based integrations etc. Experience with web technologies such as JavaScript, Jelly, HTML, JSON, CSS, AngularJS, Jelly, Ajax, jQuery Experience in UI Scripting, UI Action UI Policy, UI Macro, Business Rules, Workflow development, client-side/server-side scripts Experience with ServiceNow development tools such as workflow, flow designer, business rules, scripts, and Access Control List (ACL) rules Server-side scripts utilizing the most efficient GlideRecord methods to reduce overall processing time Strong understanding of Role Based Access Control and secure API practices Excellent communication and consulting skills Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.We understand that you have a life outside of work. That's why we offer paid time off, paid company holidays, and a great benefits program including maternity/paternity leave and much morePlease note that although some job posting are indicated as remote, it is solely for the purpose of the posting. It is company policy for employees within thirty miles of an office to be in-office at least 2 days per week.

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