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Senior Operations Manager
2 weeks ago
Manage team handling Customer Onboarding and Transaction related activities which includes (75%)Coordinate with Regional Sales team to support Onboarding of Customers (Corporate Buyer, Banks, NBFC Factors and MSME Vendor)Ensure timely onboarding of Customers in line with RBI Guidelines, as per the internal policy and after necessary validations, due diligence checks etcMonitor team to ensure TAT and quality of pendencies, managing of customer service requests, transaction related requests etcOversee end to end process for NACH registration and ensure proactive action by team membersManage and oversee end to end of NACH Settlement Process for the platform transactions in a time bound manner and ensure it is error free.
Ensuring timely response and closure of Audit Points.Guiding and ensuring constant training of team members to ensure members are able to handle the increasing volumesGuide and work with the team to build process required/put in enablers required to deliver with quicker TAT2.
Work on Business Transformation/Digitization projects (25%)
Scope, identify, evaluate and suggest digital enablers to improve internal and external customer experience on platformOwn, manage and implement new initiatives/projects/solutions launched for Automation/Digitization of internal and external processes related to Onboarding, Transactions and Settlement on the platformLead and collaborate with Product/IT teams to design, implement and drive adoption both internally andEnsure regular customer feedback is taken, measure success of projects implemented and identify how to increase adoption.
Experience of working in Operations team of NBFCs/Fintech/Payment platform/supply chain platform/BanksTeam Management of atleast 4-5 yearsKnowledge and experience in payment industry would be given weightageWorking knowledge of KYC and Lending would be given weightageExperience of working on any new product/process launches internally/externallyKnowledge of Supply Chain business or Lending or Fintech will be a plus
Skills Required
Effective Communication SkillsConfidence to work independently and collaborate with all stakeholdersWilling to work with a cross functional team and be solution drivenKnowledge of MS Office (Excel and PPT) is a mustAptitude to identify new enablers in market in fintech that can be adopted by the platfor
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