Urgent Search Software Engineer

1 week ago


Cochin, Kerala, India zenda Full time

Company Background:
zenda is a financial technology partner to schools, colleges & nurseries, building products exclusively for the education sector. It helps institutions improve collection efficiency, digitize all payments and offers flexibility to parents.


Launched in 2021, zenda is present in 40% of all UAE K-12 schools and ~600 schools across markets, serving 150,000+ parents across UAE, India and Qatar, and on track to process USD 600M+ in transactions this academic year.

We are grateful for the positive traction that we have received, including with premium networks such as Nord Anglia, Cognita, Repton, ISP, etc.

We are actively launching across KSA, Bahrain, Singapore and other markets over 2024.


zenda is backed by leading VCs including the $1.5bn Saudi Technology Venture, Global Founders Capital, COTU, Venture Souq etc, and is seamlessly integrated with more than 45 local, regional and global SIS/ERP systems.


We are expanding our teams aggressively across all functions in the UAE and are looking for talent professionals with an entrepreneurial mindset and the passion to create disruptive businesses.


Responsibilities:

  • Provide technical support to customer support team/clients via phone, email, chat, or ticketing system.
  • Collaborate with development teams to escalate complex technical issues and provide detailed bug reports.
  • Debug and reproduce bugs reported by customers to identify root causes and provide effective solutions.
  • Guide customers through stepbystep solutions to resolve technical problems.
  • Identify and escalate priority issues to the appropriate teams.
  • Document and track customer interactions and resolutions.
  • Collaborate with crossfunctional teams to resolve complex technical issues.
  • Provide product training and assistance to clients as needed.
  • Stay uptodate with product updates, patches, releases and technical specifications to provide accurate and timely support.
  • Monitor system performance and identify potential issues or areas for improvement.
  • Stay uptodate on product features, updates, and technical specifications.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 12 years of experience in technical support or a similar role.
  • A strong technical background with excellent troubleshooting, analytical and data skills
  • Basic knowledge of Java, Spring, Hibernate is preferred
  • Earlier experience working with MySQL or any related SQL databases, and writing Queries on these databases is mandatory
  • Good communication skills and the ability to build strong partnerships with engineering and customer facing teams.
  • Ability to work well in a fastpaced, collaborative environment.
  • Customerfocused mindset with a passion for providing exceptional service.


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