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Spanish Language Expert
7 days ago
Job Summary:
Seeking a fluent Spanish Customer Executive to provide exceptional service to our Spanish-speaking clientele. Responsible for resolving inquiries, addressing concerns, and ensuring customer satisfaction through effective communication in Spanish.
Responsibilities:
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Problem Resolution: Troubleshoot issues and find solutions to ensure a positive experience.
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Product Knowledge: Understand our offerings to provide accurate information.
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Documentation: Maintain records of interactions and feedback.
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Language Assistance: Provide translations and interpreting support.
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Collaboration: Coordinate with internal teams to resolve complex issues.
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Continuous Learning: Stay updated on industry trends and company policies.
Requirements:
- Make outbound and answer Inbound calls from Spanish Patients about their Hospital Bills.
- Provide appropriate payment plan to patients to settle their outstanding dues.
- Handle queries from patients about their hospital bills.
- Adhere to the guidelines and job aids of the process.
Preferred Qualifications:
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Customer Service Experience: Previous experience in a customer-facing role is advantageous.
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Educational Background: Degree in communications, business, or linguistics preferred.
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Cultural Awareness: Knowledge of Spanish-speaking cultures and customs is beneficial.
Job Types:
Full-time, Part-time
Pay:
₹9, ₹34,540.90 per month
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekend availability
Experience:
- total work: 1 year (preferred)
Work Location:
In person
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