Spanish Language Expert

7 days ago


Chennai, Tamil Nadu, India Plangamy Education Private Ltd Full time

Job Summary:
Seeking a fluent Spanish Customer Executive to provide exceptional service to our Spanish-speaking clientele. Responsible for resolving inquiries, addressing concerns, and ensuring customer satisfaction through effective communication in Spanish.

Responsibilities:

-
Problem Resolution: Troubleshoot issues and find solutions to ensure a positive experience.
-
Product Knowledge: Understand our offerings to provide accurate information.
-
Documentation: Maintain records of interactions and feedback.
-
Language Assistance: Provide translations and interpreting support.
-
Collaboration: Coordinate with internal teams to resolve complex issues.
-
Continuous Learning: Stay updated on industry trends and company policies.

Requirements:

  • Make outbound and answer Inbound calls from Spanish Patients about their Hospital Bills.
  • Provide appropriate payment plan to patients to settle their outstanding dues.
  • Handle queries from patients about their hospital bills.
  • Adhere to the guidelines and job aids of the process.

Preferred Qualifications:

-
Customer Service Experience: Previous experience in a customer-facing role is advantageous.
-
Educational Background: Degree in communications, business, or linguistics preferred.
-
Cultural Awareness: Knowledge of Spanish-speaking cultures and customs is beneficial.

Job Types:
Full-time, Part-time

Pay:
₹9, ₹34,540.90 per month

Schedule:

  • Day shift
  • Evening shift
  • Monday to Friday
  • Night shift
  • Weekend availability

Experience:

- total work: 1 year (preferred)

Work Location:
In person

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