Support Ii

1 week ago

Gurgaon, Haryana, India Amex Full time

You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways.

When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.


At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.


Function Description:

Job is part of Vendor Creation Team in GSM Payment Operations and Capabilities

Responsibilities:

  • Incumbent will be responsible for creating 3rd Party Vendor records in Oracle/SAP Ariba as per agreed process and policies and support resolution of invoice exceptions.
  • Follow up with requestors to provide relevant records and validate as per the defined procedures and websites
  • Ensure timely closure of vendor creation and maintenance requests to facilitate timely payments disbursal to 3rd party vendors.
  • Review and appropriately escalate any potential Sanctions alerts observed during new vendor creation or existing vendor maintenance
  • Timely and effective management of customer escalations; liaising with crossfunctional teams, such as Contracting, Sourcing, Accounts Payable, Sanctions Review, Risk & Compliance etc.
  • Create SOP's, DTP's, checklists etc. whenever required.
  • Perform Root Cause Analysis (RCA) for any process breakdown/exception(s) and work with relevant teams to fix the issue and provide timely resolution
  • Ensure timely closure of monthly audit activities conducted by Internal Controls team.
  • Use collaborative skills and approach in handling complex queries, provide guidance to new team members.
  • Ensure high level of engagement and motivation among team members to provide best in class customer/colleague experience.
  • Understand any/all relevant AXP Policies, Procedures, Regulations and Guidelines governing the vendor creation process and appropriately identify and take steps to mitigate risks.
  • Ensure compliance with AXP policies.

Critical Factors to Success:

  • Should be clear when explaining ideas and concepts to others; communication is structured and easy to understand.
  • Writes well, using proper grammar and professional language.
  • Routinely participates in team activities, strives to include all team members and independently resolves conflicts with other people, strengthening relationships in the process.
  • Anticipates changing customer and process needs and seeks to create value for the customer and the process.
  • Is professional and focused on solutions when a customer is angry, independently resolves conflicts before they escalate.

Minimum Qualifications:

  • Must be a Graduate or higher with minimum work experience of 3 years, good accounting knowledge, good communication (verbal & written) skills
  • Knowledge of Accounts Payable, Procure to Pay process is preferred

Academic Background:

  • The incumbent should either be a Graduate or higher

Technical Skills/Capabilities:

  • Knowledge of MS Office tools e.g. Word, PowerPoint, Excel

Knowledge of Platforms:

  • Oracle
  • SAP Ariba
  • Bridger Insight XG

Behavioral Skills/Capabilities:

  • Calm under pressure
  • Thought leadership

Enterprise Leadership Behaviors

  • Set the Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
  • Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
  • Do It the

Right Way:
Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values


American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

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