Service Advisor

1 week ago


India Allsopp & Allsopp Recruitment Full time
Job Description
As a Service Advisor, you will interact directly with customers to understand their needs and provide the Service Technician Team with the necessary information to offer exceptional service.
Main Responsibilities to include:
  • Respond to customer inquiries, technical questions, and service maintenance contracts in-person or over the phone
  • Use vehicle evaluation papers to inform customers about the repair team's findings and any additional service needs
  • Update customer records in the system with the most recent mileage, servicing, and repairs
  • Provide service options and additional offerings
  • Prepare repair estimates and keep customers informed of charges
  • Provide regular updates to customers on repair progress
  • Create precise and detailed repair orders that identify customer concerns, know issues, and probable causes, as well as the services and repairs required
  • Prepare a proforma invoice for services fees
  • Maintain 100% customer and delivery time satisfaction
  • Other ad-hoc tasks as needed by the business
Requirements
  • Proven work experience as a Service Advisor or similar role
  • Proficient in using related software
  • Excellent customer service, interpersonal, and communication skills
  • Strong organizational, decision-making, and problem-solving abilities
Benefits Competitive salary + commission + standard benefits
Requirements
Proven work experience as a Service Advisor or similar role Proficient in using related software Excellent customer service, interpersonal, and communication skills Strong organizational, decision-making, and problem-solving abilities
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