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Service Advisor
1 week ago
As a Service Advisor, you will interact directly with customers to understand their needs and provide the Service Technician Team with the necessary information to offer exceptional service.
Main Responsibilities to include:
- Respond to customer inquiries, technical questions, and service maintenance contracts in-person or over the phone
- Use vehicle evaluation papers to inform customers about the repair team's findings and any additional service needs
- Update customer records in the system with the most recent mileage, servicing, and repairs
- Provide service options and additional offerings
- Prepare repair estimates and keep customers informed of charges
- Provide regular updates to customers on repair progress
- Create precise and detailed repair orders that identify customer concerns, know issues, and probable causes, as well as the services and repairs required
- Prepare a proforma invoice for services fees
- Maintain 100% customer and delivery time satisfaction
- Other ad-hoc tasks as needed by the business
- Proven work experience as a Service Advisor or similar role
- Proficient in using related software
- Excellent customer service, interpersonal, and communication skills
- Strong organizational, decision-making, and problem-solving abilities
Requirements
Proven work experience as a Service Advisor or similar role Proficient in using related software Excellent customer service, interpersonal, and communication skills Strong organizational, decision-making, and problem-solving abilities
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