Receptionist and Telecaller

2 weeks ago


Hyderabad, Telangana, India City One Tourism & Travel LLC Full time

Operator Job Description:
Answer calls and route it to the appropriate department / salesperson

  • Gather information regarding the queries and log it on a daily basis
  • Maintain the sheet of all the incoming calls and clients' data and inquiries and keep the record in the system
  • Monitor the website's inquiries and take the inquiry form from the web with the complete details to enter in the Sales Department chat group
  • Enter the inquiries in the CRM and assign to each salesperson with proper queuing
  • Track the leads from the website, webchat, and phone calls and make sure it is entered in the CRM
  • Responsible for handling the webchat and collect the initial information of the client's queries throughout the conversation
  • Attend to every chat in the web to guarantee that proper communication and prompt response are being initiated to all the customers entering the website Key Skills:
  • MultitaskerExcellent communication skills (voice and non-voice)Customer service skills
  • Ability to keep calm and patient in stressful situations and irate calls
  • Customer focused and detail oriented
  • Prompt response with positive tone of voice

Salary:
₹20,000.00 per month

Ability to commute/relocate:

  • Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

Education:

  • Bachelor's (required)

Experience:

  • Technical support: 1 year (preferred)
- tele sales: 1 year (required)
- total work: 1 year (preferred)

Language:

  • Hindi (required)
  • English (required)


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