Apply in 3 Minutes: Front Office Executive

2 weeks ago


Mumbai, Maharashtra, India Trilegal Full time

Position Title:
Front Office Executive

Location:
Mumbai, Maharashtra, India

Roles and Responsibilities:

  • Responsible for attending all the incoming calls, responding to them and transferring the call to the appropriate department if needed.
  • Responsible for greeting the visitors at the office & welcome all visitors with smile and proper greetings and guide them properly as per their requirements.
  • Responsible for maintenance of important documents, files and records in an organized manner.
  • Responsible for keeping all the stationary items in the organization up to date and order for fresh stock.
  • To coordinate with all the internal as well as external customers regarding their telephone messages and any other issues & responsible for attending a visitor or customer present at office.
  • Responsible for providing information about the services of the organization.
  • Actively builds awareness of the Brand amongst clients
  • Provides and ensures highquality customer service. Receives and resolves client feedbacks complaints in a manner consistent with company policy. Makes management aware of any complaints.
  • Responsible for adhering to all the safety procedures and keeping the management informed about any kind of unsafe situation.
  • Attending meetings and trainings as per requirement.
Desired Candidates should have

  • Should have a bachelors degree
  • 2year experience in customer service, front desk or other related professional area
  • Proficient in the English language (verbal & written)
  • Must be able to handle a multitude of tasks in an intense, everchanging environment
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Previous customer handling related experience of at least an year is necessary
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Understanding of sales performance metrics
  • A team player with high level of dedication
  • Ability to work under strict deadlines
  • Full comprehension of office management systems including MS Office and procedures
  • Should be resultorientated and able to work under pressure for all work done on time.


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