Senior Nodejs Developer

2 weeks ago

Cochin, Kerala, India Art Technology and Software. Full time

Career Opportunities:

Operations Manager

Currently, we are searching for an Operations Manager to join our growing research and
campaign management team in Kochi (currently 10 people, and a team lead). We're
looking for someone who has service operations and people management experience, with
a desire to develop their career in a business that is set on growth, globally.
Ambition, the right mindset, determination, and a good attitude to getting things done properly is
essential. A desire to build and develop their career, and the careers of their team members
ticks the right boxes.
The successful applicant doesn't need to have experience in our industry, but does need to
have operational and people management skills, be fluent in English, process driven, and
have a meticulous eye for detail. We see this as a fantastic opportunity for the right person.

What you'll be doing:
Experience: 5+years

  • Managing a team to ensure:
  • Daily research volumes are met
  • Daily campaigns are setup and scheduled to launch
  • Campaign inboxes are maintained to a high standard
  • Reports are consistently updated by team members
  • Processes and checks are followed and completed properly
  • Staff accountability is monitored and logged
  • SLAs are continuously met
  • KPIs are monitored and reported on

You'll also manage:

  • Recruitment:
  • Liaising with HR
  • Conducting first stage interviews
  • Coordinating onboarding and training

As well as:

  • Monitoring performance and calculating team member bonuses
  • Coordinating and implementing task migrations from UK (alongside other
management)

  • Conducting and reporting on employee performances
  • Completing several management administrative tasks
  • Attending management meetings with UK and India Stakeholders
  • Managing staff sicknesses, holidays, and reviews/appraisals

The skills we're looking for:
A methodical thinker. You'll need to have experience in managing processes, and the ability
to manage a team in accordance with procedures, quality standards.
Calm and concise. We need someone who can work, delegate, train, guide, and support a
team in a fast paced environment. Multi-tasking is a big part of the job. We need someone
that has a structured approach to work, and is able to handle a variety of priorities with
calmness, and confidence.
Team/office management experience. It is essential that the successful applicant
has experience in onboarding, reporting into management, and building / maintaining
team morale.
An eye for detail. The ability to identify mistakes and errors is essential (especially within
spreadsheets and emails). It's vital we spot and resolve mistakes and errors before work is
signed off. As well as being able to quality check one's own work, the successful applicant will
also be responsible for checking and ensuring the team produces high quality work, rid of
errors.
Recognises the importance of compliances and regulations. A large part of what we do is
governed by the data protection regulators in the UK and EU. You will need to have the ability
to learn how to implement and manage governing processes of how data must be stored,
sha

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