Director After Sales

7 days ago


Vadodara, Gujarat, India GEA Full time
Responsibilities / Tasks


Leading After sales & service business for Pharma India with Service sales, Field Service, and Installation & commissioning sub organizations.

Responsible for Service sales & order intake, review hot prospects, sales/courtesy visits to customers.
Responsible for review & monitoring of Field service activityResponsible for review & monitoring of Installation & commissioning team. Ensure project site completion on time.
Responsible for customer centricity & customer reach within APAC region as well as other business regions.

Handling team of 20 FTEs (Direct & Indirect reports) & 2 dotted org reportsMonitor resource planning, team member's training & development plans subject to business need.

Dealing with GEA global counter parts for spares, service of Europe supplied machines & other supports.
Prepare data for management reporting.
Promoting spares business & upgrade projects with new initiatives/innovations E.g., Automation upgrade, Process upgrades for the existing customers.
Promote & upgrades for compression machines for existing supplied machines.
Supporting global OSD sites for service & upgrade projects e.g., GRAL, Single Pot processors etc.
Dealing with internal stake holders e.g., Procurement, Projects, sales, supply chain, manufacturing etc.
Implementation of CRM system.

Your Profile / QualificationsEngineering background with Business & customer centric mindsetMinimum 10 years of similar experienceStrong operational and cost focus based proven track record of work experience in similar role.

Customer centric approachHandling of team of more than 5-10 people.

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