Om Knowledge Expert

2 weeks ago


Chennai, Tamil Nadu, India NOKIA Full time

General Purpose:

  • Collaborate with OMC to drive innovation and transformation projects in line with GBS strategies
  • Identify target areas for trainings based on gap study / requirement gathering
  • Ensure cross domain/process skilled resources for effective operational continuity and bandwidth management

Key Role:

  • Promotes improvement within area of responsibility and cooperates across organizations
  • Provides Competence Development reporting as required
  • Drives and supports the organization trainings or info sessions, including acting as facilitator or presenter of business requirements, e.g., workshop, sessions
  • Promote usage of the Knowledge Hub within the OMC Community
  • Act as buddy for newcomers on process induction and access request to needed tools (e.g., SAP, Alliance, Cover, EEPT, etc.)
  • Keep training materials, OMC SPOL, and other data stores up to date and available
  • Subject Matter Expert within Team, First point of contact for Order Management teams in case of technical issues
  • Drive transition and transformation of work from MO (Order Management scope)

Key Tasks

  • Ensure Business excellence for E2E Order Management activities
  • Perform and Assist in Global UAT's and timely feedback on the changes needed
  • Ensure Process Excellence across markets
  • Assist O2I colleagues for ERP & Process support
  • Single Point of Contact (POC) for all Delivery Operations (DO) Heads and Account Logistics Managers (ALM) escalation for a given pool.
  • Draw process flow and analyses potential deviation

Collaborates/Networking:

  • Order Management Centers
  • Market Operations Head / Market Unit Head
  • Customer Supply Manager
  • Process Manager / ERP Process and System Specialist
  • Regional Operation Manager
  • Regional Business Controller
  • Account Manager
  • Project manager
  • Regional Distribution Manager
  • Market Performance Manager
  • Project Finance Controller
  • Solution Manager
  • Quality Managers
  • Technical Configuration Consultant
  • Business Process Manager
  • Business Project Manager
  • Competence Development Manager
  • Trade Management Specialist


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