Om Knowledge Expert
2 weeks ago
General Purpose:
- Collaborate with OMC to drive innovation and transformation projects in line with GBS strategies
- Identify target areas for trainings based on gap study / requirement gathering
- Ensure cross domain/process skilled resources for effective operational continuity and bandwidth management
Key Role:
- Promotes improvement within area of responsibility and cooperates across organizations
- Provides Competence Development reporting as required
- Drives and supports the organization trainings or info sessions, including acting as facilitator or presenter of business requirements, e.g., workshop, sessions
- Promote usage of the Knowledge Hub within the OMC Community
- Act as buddy for newcomers on process induction and access request to needed tools (e.g., SAP, Alliance, Cover, EEPT, etc.)
- Keep training materials, OMC SPOL, and other data stores up to date and available
- Subject Matter Expert within Team, First point of contact for Order Management teams in case of technical issues
- Drive transition and transformation of work from MO (Order Management scope)
Key Tasks
- Ensure Business excellence for E2E Order Management activities
- Perform and Assist in Global UAT's and timely feedback on the changes needed
- Ensure Process Excellence across markets
- Assist O2I colleagues for ERP & Process support
- Single Point of Contact (POC) for all Delivery Operations (DO) Heads and Account Logistics Managers (ALM) escalation for a given pool.
- Draw process flow and analyses potential deviation
Collaborates/Networking:
- Order Management Centers
- Market Operations Head / Market Unit Head
- Customer Supply Manager
- Process Manager / ERP Process and System Specialist
- Regional Operation Manager
- Regional Business Controller
- Account Manager
- Project manager
- Regional Distribution Manager
- Market Performance Manager
- Project Finance Controller
- Solution Manager
- Quality Managers
- Technical Configuration Consultant
- Business Process Manager
- Business Project Manager
- Competence Development Manager
- Trade Management Specialist
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