Service Associates

1 week ago

Mahape, India IndiaFilings Full time
We are looking for a passionate and committed individual to join our fast growing customer service teams.

The customer service associate's main responsibility will be to guide the customer through his business registration journey and provide on-time services to the client.

This requires good communication skills, an understanding of our products and services, good drafting skills and individual who is patient, willing to learn & thrive in this role.


Additionally, you will be required to speak to customer and cater to additional business service requirements and take upon few additional duties as assigned by the team leader to help accomplish team goals.

You will be required to work with our CRM database to access client details and history and to provide updates on your interactions with the customer.

Adequate training will be provided to help you succeed in this role.

Duties and responsibilities:

  • Connect with customers and handle all customer business accounts related to new business compliance, accounting, tax filing and licenses
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Collaborate with all stakeholders to ensure all queries with dependency on other teams are closed with appropriate resolution and in a timely manner.
  • KPIs such as Monthly Service Completion Targets and Client Satisfaction Score should be met as per SLA.
  • Managing service process and recordkeeping of client interactions and activities our database CRM.

Qualifications & requirements:

  • Post-Graduate willing to spend a minimum of 2 years at the company.
  • Good communication skills; both oral and written.
  • Patient and having the ability to support our customercentric work culture
  • Punctual, reliable, patient and willingness to go the extra mile to succeed in the role
  • Proficiency in Microsoft office, excel will be an advantage

Fixed: 16,000 per month fixed salary + performance based monthly incentives

Performance Bonus:
Monthly performance bonus of 40% of fixed based on meeting performance criteria

  • Service Associates

    5 days ago

    Mahape, India IndiaFilings Full time

    We are looking for a passionate and committed individual to join our fast growing customer service teams. The customer service associate's main responsibility will be to guide the customer through his business registration journey and provide on-time services to the _client_. This requires good communication skills, an understanding of our products and...

  • Customer Care Executive

    2 months ago

    Mahape, India EduGuidePlus Full time

    We are hiring Customer Care Executive. Location: Mahape, Navi Mumbai, Maharashtra. Job description: A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. Managing incoming calls and customer service inquiries. Providing information about products and services,...

  • Customer Care Executive

    6 days ago

    Mahape, India EduGuidePlus Full time

    We are hiring Customer Care Executive. Location: Mahape, Navi Mumbai, Maharashtra. Job description: A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. Managing incoming calls and customer service inquiries. Providing information about products and services,...

  • Customer Care Executive

    7 hours ago

    Mahape, India EduGuidePlus Full time

    We are hiring Customer Care Executive. Location: Mahape, Navi Mumbai, Maharashtra. Job description: A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. Managing incoming calls and customer service inquiries. Providing information about products and services,...

  • Customer Care Executive

    2 months ago

    Mahape, India EduGuidePlus Full time

    We are hiring Customer Care Executive. Location: Mahape, Navi Mumbai, Maharashtra. Job description: A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. Managing incoming calls and customer service inquiries. Providing information about products and services,...

  • International Sales Representative

    3 weeks ago

    Mahape, India Aimstorm Infotech Full time

    **International Voice process:(Freshers only)** **Office location: Ghansoli** **Role: Customer Service Associate** **Shift: Night** **Work from Office (WFO)** **Key skills required**: - **Excellent communication skills in English**: - **Regular Pursuing not eligible**: - **B Pharma, LLB, MBA, B.tech not eligible**: - **HSC, Freshers...

  • Housekeeping Executive

    2 months ago

    Mahape, India PARASHAR HOSPITALITY SOLUTIONS Full time

    **Location: Mahape** **Position Summary: - ** The Housekeeping Associate will be responsible for the routine duties in cleaning and servicing of Guest rooms, public areas, restaurants, Conference and Events in the hotel under supervision of housekeeping supervisor. Their job duties are critical in the up keep of the hotel, as cleanliness is of the...

  • Housekeeping Executive

    2 weeks ago

    Mahape, India PARASHAR HOSPITALITY SOLUTIONS Full time

    **Location: Mahape** **Position Summary: - ** The Housekeeping Associate will be responsible for the routine duties in cleaning and servicing of Guest rooms, public areas, restaurants, Conference and Events in the hotel under supervision of housekeeping supervisor. Their job duties are critical in the up keep of the hotel, as cleanliness is of the...

  • South Indian Commi

    2 months ago

    Mahape, India Sarovar Hotels Full time

    We are looking to hire a hard-working and efficient Commis Chef to prepare meal ingredients for the Chef de Partie and assist with various kitchen duties. The Commis Chef's responsibilities include informing the supervisor of malfunctioning or broken kitchen equipment, unpacking and organizing deliveries, and mopping up kitchen spills to prevent accidents...

  • South Indian Commi

    2 weeks ago

    Mahape, India Sarovar Hotels Full time

    We are looking to hire a hard-working and efficient Commis Chef to prepare meal ingredients for the Chef de Partie and assist with various kitchen duties. The Commis Chef's responsibilities include informing the supervisor of malfunctioning or broken kitchen equipment, unpacking and organizing deliveries, and mopping up kitchen spills to prevent accidents...