IT Operation Specialist

A position of IT Operation Specialist has just been opened within Airbus India for Information
Management (IM) for Airbus Programmes, Customer Engagement & Services. Our mission is to
deliver and contribute to innovative IT solutions that support their digital transformation and
efficient operations in front of our Airlines customers.
You will join the Technical data dispatch product in charge of the applications portfolio allowing
Airlines customers to their maintenance documentation.
You will be part of the team in charge of operational activities to secure the run operations and
project deployment. In this context, your main task is to manage all run activities of a set of
applications with end-to-end accountability, applications 24 hours per day, 7 days per week,
depending on the needs and their associated environments.
The candidate will have to learn the architecture of Technical Data Dispatch Portfolio and its
functional in Airbus ecosystem and context to support Airbus businesses.
You will be operationally attached to the IM India organization supporting the Technical Data
Product Service Line (based in Toulouse).
Travels to France (Toulouse) are likely to happen for your mission based on project or
operational needs.
Qualification & Experience:
We seek out curious minds. We value attention to details, and we care deeply about outcomes.
We're looking above all for passionate people, eager to learn and experiment, willing to share
and act as a team player, delivering driven by the business value, establishing innovative ways of
working and influencing culture change.

Are you ready to share this exciting challenge with us?
Must have skills:
● Bachelor/ Master Degree in Computer Science, Computer Engineering, Information
Technology, or relevant field with 5 -7 years of total experience in Information
Technology
● Capacity to understand technical and operational Systems (Linux servers, Database,
monitoring ...) in order to operationally support the applications
● Good Knowledge of ITIL management (incidents, changes, problem solving, root cause
analysis ...)
● Manage escalation process in case of crisis situation
● Experience in IT deliveries and services
● Experience in run operations and service-level agreements (SLAs) management
● Good communication and collaborative skills and a team-minded attitude
● Capacity to understand and learn functional technical data dispatch applications
● Advanced level of English
● Capacity to be proactive to propose solutions
● Quick learner who can learn a new technology/skill/application
● Good skills in customer satisfaction

● Strong hands on experiences in the following technologies: o System : Linux Redhat, Windows, Storages o Database : ElasticSearch, Oracle ,Postgre, Neo4J o Monitoring : Kibana, Logstash, Splunk o Cloud & containers : AWS and OpenShift

Good to have skills:
● Already experienced working in remote with colleagues based in EU is a plus
● Experience in project management,
● Good hands on experiences in the following technologies: o Languages : Java, Batch o Automation : Jenkins, Artifactory, Ansible, Tower
● Capacity to translate complex technical issues into solutions and assess potential
impacts
● Experiences in test automation
Responsibilities
1. Support operational activities to secure Technical data production in time and Incident
management at the level expected (SLA : 99.5%, Mean Time To Resolve incident < 4.3
days,...)
2. Ensures the provisioning of new software packages and upgrades on obsolescence topics
3. Maintains the infrastructure in operational condition in line with OLA/SLAs, Certificates
renewal, Password management and Licenses update

4. Monitors and tracks system performance against negotiated service-level agreements
(SLAs).
5. Communicates improvement, updates and obsolescence management of products to
the IT Product Manager and applications owners
6. Provides support 24 hours per day, 7 days per week, depending on the needs of the
company and the use of automated scheduling and remote monitoring (optional)
7. Performs the ITIL based support processes that include incident, problem, change,
configuration, and event management.
8. Analyzes console messages, diagnoses system failures and takes corrective action in
order to ensure continuity of operations, escalating to other technical teams and
vendors as needed.
9. Check, manage and report on daily basis incidents raising on the application landscape
of Technical Data dispatch applications and Technical data publications, in relation with
L2 support or L3 development team.
10. Follow IT changes, tests, and Data Request process related to incidents scope
11. Supervises system backup processing, and leads disaster recovery tests Identifies and
implements technologies and processes that improve the reliability, efficiency and
availability of the systems environment.
12. Support projects deployment :
o Ensure infrastructure delivery and readiness in line with project planning
o Perform non regression testing
o Perform move into validation and move into production of techdata dispatch
applications according to project planning
o Prepare Entry into Service prerequisites : operational documentation (ORS),
setup of monitoring (SRS) in relation with monitoring infrastructure team,
Knowledge base update,

13. Develop and manage applications deployment tooling (ansible ...)
14. Define and implement Test automation
15. Monitor infrastructure / applications , propose improvements and update
documentations accordingly (ORS and MRS)
16. Follow and analyze IM Change board decision to anticipate potential risks or problems
17. Report to local technical team leader from Airbus India and to the TechData Dispatch
product Owner (HO DCTC), and applications owners

This job requires the constant awareness of the compliance risks we face in day-to-day
responsibilities. Continuous commitment to act with integrity with each other, with your
communities, business partners and suppliers is the foundation of your success and sustainable
growth.

The commitment to integrity is supported by your adherence to all internal policies and
procedures that govern business activities. Compliance with these policies will also protect
Airbus reputation and brand, some of our most strategic and important assets.
Success Metrics:
Success will be measured in a variety of areas, including but not limited to :
● Consistently ensure the respect application SLA (99.5%) and Mean Time To Resolve
incident (< 4.3 days,...)
● Ensure the on-time delivery and quality (first-time-right) of the projects
● Ensure the right level of alerting in case of operational issue with application owners,
business partners, technical leader.
● Achieve customer satisfaction
● Ability to understand the business potential of applications and provide insight to
internal clients
● Bring innovative and effective solutions by proposing operational and technical
improvements
● Ability to support project deployment with delivery of infrastructures (setup and tuning),
Entry into service preparation, application deployment and
● Ability to challenge the needs of IT project leaders and provide appropriate solutions in
line with Airbus standard and security requirements.
● Be engaged inside PSL techdata success, collaborative and innovative
The role will have the following key outputs:
● Ensure that Operational documentation are well updated (Knowledge management)
● Ensure that all operational reporting (Kpi on incidents ...) is update and well
communicated
● Ensure that communication is done regarding ongoing operational issues
● Strong link with the Airbus IM organization
● As a self-organized team, strong collaboration with the Airbus Dispatch team based in
Toulouse
● Proactive in providing guidance & inputs for the operational roadmap
● Ensure project deliverables on time, quality and cost of all steps of the project
● Ensure that Security, Cyber Security, Export control and Airbus standards are well taken
into account in all operational and project activities.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

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