Program Manager

3 weeks ago

India Vedang Cellular Services Full time
Job Title : Program Manager Job Designation: Program Manager Job Type: Permanent Location: PAN Job Function: Technical Experience: 13 years Eligibility Criteria :

Education

  • BE in Telecommunication

Experience

  • More than 12 years into end-to-end Project Delivery and Customer handling of experience in the Telecom Industry
Basic Skills Required :
  • Strategic Thinking
  • Analytical Approach to problem-solving
  • Financial Acumen
  • Good Relationship Builder
Roles and Responsibilities :

Planning and budgeting

  • To be part of the AOP for the Delivery team and ensure the team is directed towards the strategic goals of the organization.
  • To create a comprehensive Service Delivery Plan and documentation to enable the project to be managed against a clear set of defined deliverables and milestones
  • To ensure the delivery operations are met within the budgets analyzing variances and taking corrective action.

Process Deliveries

  • To oversee and provide guidance to the Project Managers on the delivery process from start to finish (RFAI to ATP)
  • To ensure improvement in the efficiency level through the implementation of the processes been set
  • To ensure effective mode of communication and information flows across the hierarchy from PMs to Technicians

Operational Deliveries

  • To ensure SOP/Policies are implemented/followed within the team rigorously
  • To ensure SLAs are met with a high level of Customer Satisfaction
  • To build network across the industry to source new vendors, and teams for service deliveries
  • To ensure monthly forecasts of Customers are floated and enable the team to plan the deliveries accordingly.
  • To monitor the overall performance of services and timelines to deliver with Project Managers on a daily basis
  • To review the project status on weekly basis along with the Project Manager and Coordinators
  • To visit customers at regular intervals basis to generate revenue and ensure sign-offs as per AOP
  • Ensure circle-level governance on a weekly basis
  • To constantly assess customer feedback and make necessary improvements, To work along with the PMO team for data analytics and business decisions.
  • To conduct virtual/physical audits and ensure the site is up and running smoothly
  • To ensure OHS compliances adhere and no escalations are raised on certifications
  • To proactively analyze service reports and raise potential issues to address any possible delays before it occurs
  • To ensure signoff, collections, payments are done on a timely basis
  • Ensure the team members are updated, trained on new technology at regular intervals
  • To ensure customer escalations are addressed on a timely basis

Leadership and Team Management

  • To direct, supervise and develop a team to achieve assigned targets & maintain customer relationships
  • To direct, supervise and develop a team to achieve assigned targets & maintain customer relationships
  • To monitor, equip the team to monitor themselves & engage in constant performance discussion to identify gaps and improve performance
  • To create a succession plan in order to build a strong second-line leadership team
  • To develop oneself and team through organizational initiatives like coaching, training, continuous feedback session, etc

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