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Desktop Engineering IMS Team Manager
3 months ago
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
We are looking for a Desktop Systems Engineer Team lead who is responsible for
managing the IMS team that maintains the security, functionality and hardware/software
compliance of end-users physical and virtual workstations, along with providing in-depth
technical support and guidance to other infrastructure support teams/clients. This
engineer will lead internal initiatives, undertake all day to day operation activities and
provide technical expertise with any mergers and acquisitions. This role involves
managing all aspects of workstation vulnerability and security management.
Your role in our mission:
● Technical Assistance : - Provide prompt and courteous support to other
technical teams and end-users where required, addressing hardware,
software, security related issues. Should be able to monitor Ticket queues &
provide resolutions within stipulated SLA.
● Troubleshooting: Track and resolve complex functionality and compatibility
issues with little guidance and/or documentation and escalate issues and/or
requests with our technology partners as necessary.
● Team Management: - All HR and workload requirements.
● Workstation Setup and Configuration: - Create/manage/maintain HW/SW
imaging processes to meet the organizational standards.
● Software Management: - Setup and configure across all operating systems
the automatic Install, update, uninstall of all required software. Troubleshoot
software applications issues, ensuring compatibility and adherence to
licensing agreements.
● Software Packaging: Build software packages based on the specific
requestors requirements.
● Vulnerability Management: Manage workstation (Windows/Mac) security
vulnerabilities, in line with company security SLA's. Manage vulnerability
metrics, ID & triage/resolution initiation, patching, hardening (STIGS, PUB
1075, NIST), verification scans, maintenance, changes.
● Patch Management: Manage all aspects of workstation (Windows/Mac)
patching and compliance requirements. Manage server patching maintenance
windows and configurations settings.
● Hardware: - Evaluate new hardware and define the company's hardware
standards.
● Operating System Support: - Provide in-depth technical support for
operating systems (e.g., Windows, macOS), including installation,
configuration, and troubleshooting.
● Automation: - Investigate/adopt the use of automation to eliminate repetitive
tasks/processes.
● Infrastructure Management: - Manage and maintain the Tanium and Kandji
infrastructure applications, ensuring they are kept up today and used
throughout the organization to drive improvements and growth.
● Reporting: - Provide reporting data for any audits/security requirements.
● Team: - Acts as a resource/guide/coordinator for colleagues and drives
initiatives within the team.
● New Technologies: Evaluate newly introduced and emerging endpoint
technologies for their potential introduction into Iron Mountain's technology
footprint.
● Workstation Compliance: - Ensure all workstations are built to a documented
standard and hardened to satisfy requirements (CIS).
● M&A Onboarding:- Work with other teams and newly onboarded business to
ensure smooth transition into IRM and apply policies in a controlled manner to
these workstations.
● Printing: Manage and maintain the Papercut and HP infrastructure.
● Creativity: Bring new ideas to the team, conduct research, formulate a clear
definition, and establish a well-defined plan for their implementation.
● Vendor Management:- Own support tickets with 3rd part suppliers to work
through issues.
Category: Information Technology
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0075572
