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Network Support Engineer
1 week ago
Job Title:
Network and Telecommunications Support EngineerLocation:
BangaloreExperience Required:
2-9 YearsScope of Service:Monitor network and telecommunications infrastructure using Elisity Platform and various other tools.
Provide Tier I and Tier II network support and escalate issues as needed.
Assist with managing incidents of all severity levels.
Create incidents and tasks via ServiceNow (Snow); manage problem and change requests.
Record detailed and accurate customer and problem information in incidents.
Requirements:
Must be able to work any assigned shift in a 24/7/365 environment, including weekends and holidays; must be flexible with changing shifts as needed.
Work experience with ServiceNow (Snow) and Configuration Management Database (CMDB).Telecommunications and/or IP network job-related experience.Experience with LAN and Cisco (Routing and Switching) operations and support.
Understanding of the design and deployment of networks (LAN, WAN).Hands-on experience with routers, switches, and firewalls.
Knowledge of switching technologies, such as VLANs, HSRP, MHSRP, VRRP, etc.
Deployment experience with Cisco Switches, Routers, and Access Points.
Experience with networking protocols, such as RIP, OSPF, EIGRP, and BGP.Proficiency with L2, L3, and Multilayer Cisco Switches.
Understanding of VLAN, VXLAN, STP, RSTP, and various switching protocols.
Implement network security blueprints prepared by security architects.
Strong knowledge of Network Security, Access Policies, and Firewalls, with exposure to Palo Alto and Zscaler platforms.
Policy and VLAN configuration to meet customer business needs.
Rollout of LAN and Wi-Fi services.
Excellent communication skills, both written and verbal.
Qualifications:
Cisco CCNA certification and/or relevant job experience managing and supporting Cisco technology.
Must be able to work any assigned shift in a 24/7/365 environment, including weekends and holidays; must be flexible with changing shifts as needed.
Strong understanding of Network Security.Experience in Telecommunications, RF, Microwave, Wi-Fi, IP networking, and trouble resolution.
Excellent written and verbal communication skills.
Independent problem solver and strong team player capable of making solid, fact-based decisions under pressure.
Strong troubleshooting skills; solid understanding of network fundamentals and concepts.
Service Desk/NOC experience.
How to Apply:
Interested candidates can share their CVs directly at
Vikas Sharma | LinkedIn
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