Associate Director
2 weeks ago
Groundbreaker. Game changer. Pioneer.
TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader.
TRC's professionals work with a broad range of commercial, industrial and government clients and the communities they serve. We deliver breakthrough solutions that address local needs -- so our clients can better succeed in an ever-changing world.
Working at TRC means tackling interesting, meaningful projects. We pride ourselves on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications.
OverviewAs the Associate Director/Senior Manager for GIS (Geographic Information System) solutions based on ESRI Technologies, you will play a pivotal role in guiding our project teams, architecting solutions, and driving customer satisfaction. Your responsibilities will encompass team leadership, project management, customer interactions, and solution design. You will be responsible for ensuring that our projects are delivered successfully on time, and within budget while exceeding customer expectations.
ResponsibilitiesLeading Esri Solutions Engineers: Lead and mentor a team of technical subject matter experts and specialists focused on advising and supporting TRC Companies' projects. Architect ESRI Solutions: Use your hands-on experience with ESRI product suites, including ArcGIS Desktop, ArcGIS Pro, ArcGIS CityEngine, ArcGIS Enterprise, ArcGIS GeoEvent Server, and ArcGIS API for JavaScript, to architect innovative solutions that meet customer needs. Industry Alignment: Working experience or familiarity with ESRI Utility Network Model to provide forthcoming industry shift is important. Customer Interactions : Establish and maintain strong relationships with customers, ensuring an elevated level of customer satisfaction (CSAT - Customer Satisfaction, NPS - Net Promoter Score), and acting as a primary point of contact for escalations. Project Management: Guide project teams in mitigating risks and propose backup plans for areas of substantial risk, ensuring successful project execution. Continual Service Improvement : Drive ongoing improvement in service delivery, processes, and customer experiences. Leadership: Demonstrate proven success in leading teams for international projects, achieving results through others, and being a dedicated team player. Analytical Thinking: Utilize exceptional analytical skills to analyze data and make informed business decisions. Conflict Management and Resolution Skills: Build consensus, anticipate and solve problems within internal teams, and resolve conflicts effectively. Detail-Oriented: Maintain higher level of accuracy with reporting and project documentation. Results-Focused: Organize and manage multiple, sometimes competing priorities to achieve successful project outcomes. Deeply understand ESRI GIS offerings to the industry by representation and advocacy in the form of customers case-studies and/or engagements at user conferences and good to have utility /telecom businesses and technology needs Work closely with Pre-Sales team to utilize ArcGIS experience and expertise to propose account acquisition and grooming plans, design solutions for leads & tenders, conducts demos and POCs (Proof of Concept) when necessary, during sales support process. Qualifications
Bachelor's degree in a relevant field (advanced degree preferred). Total experience in GIS and relevant domain for 15+ years. Proven hands-on experience with ESRI product suites for 10+ years. Strong experience in the utility industry is preferred. Exceptional leadership and team-building skills. Demonstrated ability to achieve results through others and lead international projects. Analytical mindset and ability to use data for decision-making. Excellent conflict management and problem-solving skills. Detail-oriented with a focus on accuracy in reporting. Passion for customer success and continual service improvement. Disclaimers
TRC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs.We celebrate diversity and are committed to creating an inclusive environment for all employees.
The complete job description and application are available on.
TRC accepts applications for this position on an ongoing, rolling basis and reserves the right to cancel this posting at any time.
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