![Utsav Collections](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
1 week ago
Then Welcome to Utsav Collections
Utsav Collections is a young and fast growing womens' ethnic brand. We have a lovely showroom in the lush area of Hindustan Park, Kolkata.
Due to growth, we are looking to add a new member to our team in Hindustan Park. We are looking for a fresh graduate who is looking to start their career
As a customer care executive,
Your job responsibilities will include (but not limited to):
- Promptly addressing all customer queries from all sources ( whatsapp, phone, social media, etc)
- Calling customers to convert sales ( including scheduled video calls by customers)
- Checking stock availability and close orders
- To process website orders and sort them by type ( cod or paid)
- Sending payment details to customers and tallying the payments once made
- Process all orders by order numbers and work with packing team to ensure shipments are ready to dispatch
- Booking courier and generating shipping labels, sending the shipping/tracking info to customers
- Dealing with customer returns
- Daily take stock (tally physical with online)
- Entering customer data onto excel and making sure they are upto date
- Regularly visit store to keep yourself updated on product and price
Job Types:
Full-time, Fresher
Salary:
₹8, ₹15,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Golpark, Kolkata ,
West Bengal:
Reliably commute or planning to relocate before starting work (required)
Education:
- Diploma (preferred)
Language:
- English (required)
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