Lead Software Engineer

2 weeks ago

Bengaluru, Karnataka, India Freshworks Full time
Company Description

About Freshworks:

Freshworks simplifies the process for businesses to please their customers and employees by offering affordable, easy-to-implement software designed with the end user in mind.


Located in San Mateo, California, Freshworks has a global team working from 13 locations worldwide to assist over 65,000 companies, ranging from startups to public corporations, that depend on Freshworks software-as-a-service for an improved customer experience (CRM, CX) and employee experience (ITSM). The cloud-based software suite of Freshworks includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, a platform of shared services.


Freshworks has been featured in prominent global publications such as CNBC, Forbes, Fortune, Bloomberg, and has been recognized as a top workplace in San Francisco and Denver by BuiltIn for the past three years. Freshworks' products have received TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price, and Best Relationship.


Job Description

Overview of the Role:

As a Tech Lead at Freshworks, you will lead the design and development of innovative products and platform services, utilizing your expertise in distributed systems. You will collaborate with a skilled team of engineers to provide high-performance, scalable solutions that redefine customer experiences. This role presents a unique opportunity to work on systems that are both highly available and operate at internet scale.


Key Responsibilities:
- Lead a high-performing team to deliver scalable, low-latency, and cost-efficient solutions for your product.
- Drive the design and implementation of solutions using various open-source distributed systems to ensure a robust and complete product.
- Collaborate closely with architects and engineers from different product teams to develop creative solutions and support their successful adoption.
- Define quality attributes and establish metrics to measure the success of the product.
- Ensure compliance with Freshworks' information security processes, promoting a customer-centric, security-first approach.

Requirements:

Bachelor's or Master's degree in Computer Science, Engineering, or a related field. Over 7 years of relevant experience in software development, focusing on backend systems. Thorough understanding of object-oriented programming principles and design patterns. Proficiency in Secure-Software Development Lifecycle (SSDLC) and experience in an Agile environment. Proven ability to design for scale and performance, with practical experience in building and optimizing high-performance systems. Experience in conducting and participating in peer code reviews to ensure code quality and knowledge sharing. Strong problem-solving skills and a commitment to continuous learning and improvement. Proficiency in at least one programming language (e.g., Java, Python) and a solid foundation in data structures and algorithms.


Preferred Qualifications:
- Experience in leading and mentoring a team of engineers, fostering a collaborative and innovative environment.
- Familiarity with cloud computing platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes). Experience with microservices architecture and a deep comprehension of distributed computing principles.
- Excellent communication and leadership skills, facilitating effective collaboration with cross-functional teams.

Why Join Us:
Being part of Freshworks means joining a dynamic team dedicated to pushing the boundaries of technology. You will have the chance to work on challenging projects, collaborate with talented individuals, and contribute to developing innovative solutions that impact millions of users globally. If you are an experienced backend engineer passionate about building scalable and efficient systems, we would be thrilled to hear from you. Join us in shaping the future of Freshworks and transforming how users interact with our products.

Qualifications

Data Structures, Algorithms, Design, JAVA, Database, Scale, hands-on programming, CS Fundamentals, System Design, collaborating with cross-functional teams, Experience in building and maintaining software for scale.

Additional Information

All your information will be treated confidentially following EEO guidelines. At Freshworks, we are establishing a global workplace that empowers everyone to realize their true potential, purpose, and passion, regardless of their background, gender, race, sexual orientation, religion, or ethnicity. We are committed to offering equal opportunities for all and believe that workplace diversity creates a more dynamic, enriching work environment that advances the objectives of our employees, communities, and the business.

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