Domain Lead 2

1 week ago


Bengaluru, Karnataka, India Capgemini Full time

Must Have:
Business Knowledge : Lead, Prospect management, Sales, Customer Order management, Standard Contract management, Credit Risk management, Experian - integration

JOB DESCRIPTION:
Domain Lead in the telecommunications industry plays a critical role in driving the success of their domain by providing leadership, expertise, and strategic direction

SKILLS LIST:

  • In our case, mandatory: TELCO knowledge (verified), management skills and English
  • Profile highly oriented to managing the operation of all the activities involved (CAx)
  • Must ensure that service processes are adopted, as well as ensure the correct use of tools
  • Controls and manages the ETC in CA1
  • Control of the main operational indicators related to each activity (CAx)
  • Ensures correct service coverage
  • Must ensure the quality of what is delivered
  • Coordinate teams, assign resources
  • Focus on continuous improvement of team performance
  • Raise the different operational risks and incidents of the service to the domain lead
  • Ensures that offshore is fully involved and committed to the service
  • Manages the particularities of the Offshore team, in terms of tools and internal processes in India.
  • Manages and supervises the improvement of knowledge within the team at all levels
  • Good written and verbal communication skills
  • Team working using Agile frameworks
  • Good English level

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