Housekeeping superior have to supervise the Housekeeping operations ensuring that the contracted site standards and procedures are fully known and followed To supervise that all designated rooms are prepared as per standards and according to guest requests and needs To supervise that all designated public areas are cleaned and maintained as per established standards set-ups and schedules To make daily room and public area inspections as per designated sections and to report any deviation from standard set-ups and maintenance To follow up on the out of service rooms To follow up appropriate stock level for the smooth run of the designated Housekeeping operations and to initiate requisitions accordingly To ensure proper linen supply for the designated floors To ensure a close co-ordination with the Front Office Engineering Food and Beverage as well as the Guest Relation regarding regular and especially irregular guest requests To offer assistance at any time in the operations and to monitor highlight and suggest improvements on any dysfunction To ensure and perform a proper use of all the equipment and property management system to have a perfect knowledge of the set ups To have a complete knowledge of chemical products and their proper and economical use To ensure the strict control of room keys and section keys To keep all keys signed out in a secure manner and return them at the end of the shift to the Housekeeping Office To assist in implementing Focus and other financial procedures To respect Lost and Found procedures To be aware of all VIPs visiting or staying in the hotel To ensure that all guests enjoy their stay being offered the finest personal service To escort the guests rather than pointing out directions To ensure that the privacy of the guests and the confidentiality of the information is respected To manage any guest complaint in a professional manner by owning it resolving it to the guest satisfaction and recording it To call the Executive Housekeeper or Assistant for advice in serious cases or if an approval is required To report all guest comments or complaints To handle guest requests and to follow up Guest History records To follow up daily check lists To respect schedules terms and deadlines as agreed with the Management To ensure that all ambassadors are aware of the outlet timings and promote the internal activities and events To ensure that all ambassadors are updated with the latest administrative organizational operational or other changes and news To attend a daily line up briefing with the Housekeeping Laundry and Public Area team to recapitulate tasks and activity To share daily activity highlights with the Executive Housekeeper Assistant including internal and external guest opportunities To provide and ensure a proper use of the telephone etiquette as per site standards To develop ambassador motivation and performance through daily training and regular refresher courses To be entirely flexible and adapt to rotate within the different sub sections of the Housekeeping Department To carry out any other reasonable duties as assigned by the Executive Housekeeper Assistant

Job Types:
Full-time, Contractual / Temporary

Contract length: 24 months

Salary:
From ₹60,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Health insurance

Schedule:

• Flexible shift

Supplemental pay types:

• Yearly bonus

Experience:

- total work (preferred)

Speak with the employer
Expected Start Date: 14/05/2023

• Health insurance

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