Administrator Tele Caller

2 weeks ago


Manjeri, Kerala, India ZOD FINISHING SCHOOL Full time

Job Description:

Responsibilities:

Administrative Duties:

  • Manage daytoday administrative tasks including managing schedules, handling inquiries, and organizing appointments.
  • Maintain student records, including enrollment, attendance, and performance data.
  • Coordinate with instructors and staff to ensure smooth operation of classes and events.
  • Assist in maintaining inventory of educational materials and supplies.

Tele Calling Responsibilities:

  • Conduct outbound calls to prospective students to provide information about our courses and programs.
  • Follow up on leads generated through various channels including inquiries, referrals, and marketing campaigns.
  • Handle incoming calls from students and provide timely and accurate information regarding courses, schedules, fees, etc.
  • Maintain a database of contacts and update records with relevant information.

Customer Service:

  • Provide excellent customer service to both current and prospective students, addressing their queries and concerns in a professional and courteous manner.
  • Assist students with the enrollment process, guiding them through registration, payment, and course selection procedures.
  • Resolve any issues or complaints raised by students promptly and effectively.

Marketing Support:

  • Collaborate with the marketing team to promote institute's programs and events through telecalling campaigns.
  • Gather feedback from students and prospects to identify areas for improvement and contribute to marketing strategies.

Requirements:

  • Proven experience in administrative roles, preferably in an educational or serviceoriented setting.
  • Excellent communication skills, both verbal and written, with a pleasant and persuasive telephone manner.
  • Strong organizational and multitasking abilities, with attention to detail.
  • Ability to work independently as well as part of a team, with a proactive and positive attitude.
  • Fluency in English is essential; proficiency in other languages will be an advantage.

Job Types:
Full-time, Permanent

Pay:
₹8, ₹20,000.00 per month

Schedule:

  • Day shift
  • Fixed shift

Supplemental pay types:

  • Commission pay
  • Overtime pay
  • Performance bonus
  • Yearly bonus

Work Location:
In person

Application Deadline: 06/06/2024

Expected Start Date: 06/06/2024
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