Manager - Strat Operations - IIT/NIT/BITS/IIM/ISB/MDI/FMS

2 weeks ago


Mumbai, Maharashtra, India Traya Health Full time

As a member of the core team, you'll collaborate directly with the founders and senior leaders, given the freedom to innovate and drive zero to one projects, where you'll dive deep into finding groundbreaking solutions. We're hustlers, hard workers, committed to delivering unparalleled products and experiences for our customers. With a bold ambition to change the world, we're just embarking on this journey and seeking exceptional individuals to join us on this thrilling rocket-ship ride.

Roles & Responsibilities:
  • Conduct in-depth analysis of customer behavior, trends, and metrics to identify retention opportunities.
  • Develop and implement data-driven strategies to enhance customer retention rates and reduce churn.
  • Collaborate closely with product and customer service teams to align retention strategies with overall business goals.
  • Design and execute experiments, A/B tests, and campaigns to optimize retention metrics.
  • Monitor and evaluate the effectiveness of implemented strategies, iterating as necessary to achieve retention targets.
  • Prepare comprehensive reports and presentations outlining retention performance, insights, and recommendations for improvements.
What we are looking for:
  • B.Tech or equivalent from a top tier engineering college (IITs / NITS equivalent).
  • Minimum 2 years of hands-on experience in a generalist/strategy profile in a startup environment or in a top-tier management consulting firm.
  • Strong analytical skills with expertise in data analysis tools and methodologies.
  • Self-starter with a proactive and innovative mindset, capable of thriving in a fast-paced, dynamic environment.
  • High on bias for action; someone who loves to get their hands dirty.
  • Demonstrated ability to interpret data, derive actionable insights, and implement effective retention strategies.
  • We invite ex-founders to apply.


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