IT Process Analyst II

2 weeks ago

Bengaluru, Karnataka, India Thermo Fisher Scientific Full time
:
Discover Impactful Work :
The IT Configuration Manager will be responsible for enabling the CI Owners to update Configuration Items and related information, as well as providing architecture, process, training, and auditing services to the Global IT user community to main the CMDB data quality & integrity.

•Identify and handle CI classes, CI attributes and relationships within the CMDB and Control the receipt, identification, storage, and withdrawal of all supported CI's

•Create, update, and maintain Configuration Items, the relationships, and interdependencies in collaboration with CI owners.

•Expand the functionality, scope, and accuracy of the CMDB by analyzing the feedback from operations staff and implementing various quality reports

•In Charge of providing support for the CMDB operations by handling the CMDB queue for all CI related requests and tasks within SLA and with customer centric approach.

•Drive auditing, validating, status accounting and reporting on CMDB activities

•Cross collaboration with other processes (Incident, Change, Problem etc.) and help them with better delivery in the areas.

•Acts as a highly motivated & engaged employee

Required Skills & Experience:
5+ years of CMDB operational experience in a large environment
2+ years' experience performing Application and Service Mapping
5+ Experience with ServiceNow tool and ability to run reports & queries
Understanding and hands on experience of ServiceNow discovery for servers (hardware extended), network (network extended), printers, database instances and web applications.
Understanding of Data Reconciliation & IRE
Experience with, and knowledge of, the ITIL framework as well as ITSM
Knowledge and experience with Microsoft Office products (Word, Excel)
Good analytical and problem-solving skills
Demonstrates excellence in customer service, teaming, verbal and written communication & presentation skills
Ability to prioritize and multi task.

Academic Qualification :
Bachelor degree in Science or Engineering or equivalent experience

Preferred Qualifications / Certifications :

•ITIL Foundation Certification or experience with implementing IT Service Management processes

•CSDM Knowledge / Training

Location and Work Environment:

We are hiring in Center of Excellence in Bangalore, India. Thermo Fisher enjoys a relatively casual work environment, with open areas that foster collaboration. Like most places, we get very lively at times, but we value a healthy work/life balance.

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