Customer Support Executive

1 week ago


Noida, Uttar Pradesh, India looper Development Services Private Limited Full time

Role Definition & Requirement
Call Center Representative will be the liaison between our company and its current and potential customers. Needs to be an experienced, self-driven, and motivated Voice Agent.

  • He/She will be responsible for making and receiving outbound/inbound calls
  • Managing large amounts of inbound and outbound calls in a timely manner
  • Following the provided "scripts" when handling different topics
  • Will strive towards going beyond the assigned target and achieve the best possible conversion rate
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our CRM Database by documenting everything

Requirement

  • Exceptional interpersonal, Sales, problemsolving, verbal (US accent), and written communication Skills
  • Versant 6 Certified
  • Track record of overachieving quota
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multitask, set priorities and manage time effectively Educational Qualification Requirement
  • Minimum Graduate in any stream Desired Experience
  • 2 Years of International Outbound Sales experience (US)
  • Prior experience in Health Care or Mass Tort Domain Preferred

Job Types:
Full-time, Regular / Permanent

Salary:
₹50,000.00 per month

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

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