Business Analyst
1 week ago
Job Title:
Business Solution Analyst/ Product Manager - CRM Next
Company:
Confidential
Location:
Mumbai
About the Role:
- Responsible for ensuring operational effectiveness and excellence of the business unit.
- Designing and documenting workflow for positive impact on operational effectiveness.
- Leading key projects as a project manager.
- Acting as a functional expert on specified application(s) as a business analyst.
Key Responsibilities:
- Conducting business analysis for change management.
- Managing projects.
- Designing standard operating procedures (SOP).
- Coordinating with vendors and internal stakeholders for project and initiative delivery.
Job Qualifications:
Core Competencies:
- Business analysis.
- Business planning and management.
- Process definition and documentation.
- Championing change.
- Problem-solving.
- Results-oriented; able to work independently and in a team.
- Excellent oral and written communication skills.
- Conducting user discovery sessions for CRM Next changes.
- Coordinating with development team for feasibility checks.
- BRD preparation and discussions with development and testing teams.
- Reviewing test cases prepared by testers.
Preferred Domain Exposure:
- Functional knowledge of Customer Relationship Management (CRM) Application.
- Experience in CRM application implementation in BFSI sector.
- Project implementation for BFSI sector.
- Understanding processes and solutionizing process flow as per business requirements.
- Experience in Core Banking & Digital space.
Experience:
- Minimum 3 years of experience in BFSI or consulting space.
- Previous experience in CRM platform implementation preferred.
- Ability to bridge technology and business goals for productive solutions.
- Capable of reengineering and redefining processes.
- Experienced in interfacing with key business units like Product, Operations, Vendor Management, and Technology Research.
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