Business Analyst

1 week ago


Mumbai, Maharashtra, India IndusInd Bank Full time

Job Title:
Business Solution Analyst/ Product Manager - CRM Next

Company:
Confidential

Location:
Mumbai

About the Role:

  • Responsible for ensuring operational effectiveness and excellence of the business unit.
  • Designing and documenting workflow for positive impact on operational effectiveness.
  • Leading key projects as a project manager.
  • Acting as a functional expert on specified application(s) as a business analyst.

Key Responsibilities:

  • Conducting business analysis for change management.
  • Managing projects.
  • Designing standard operating procedures (SOP).
  • Coordinating with vendors and internal stakeholders for project and initiative delivery.

Job Qualifications:

Core Competencies:

  • Business analysis.
  • Business planning and management.
  • Process definition and documentation.
  • Championing change.
  • Problem-solving.
  • Results-oriented; able to work independently and in a team.
  • Excellent oral and written communication skills.
  • Conducting user discovery sessions for CRM Next changes.
  • Coordinating with development team for feasibility checks.
  • BRD preparation and discussions with development and testing teams.
  • Reviewing test cases prepared by testers.

Preferred Domain Exposure:

  • Functional knowledge of Customer Relationship Management (CRM) Application.
  • Experience in CRM application implementation in BFSI sector.
  • Project implementation for BFSI sector.
  • Understanding processes and solutionizing process flow as per business requirements.
  • Experience in Core Banking & Digital space.

Experience:

  • Minimum 3 years of experience in BFSI or consulting space.
  • Previous experience in CRM platform implementation preferred.
  • Ability to bridge technology and business goals for productive solutions.
  • Capable of reengineering and redefining processes.
  • Experienced in interfacing with key business units like Product, Operations, Vendor Management, and Technology Research.


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