IT Csm

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible.

Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

• Account Focused, an IT Client Service Manager (CSM) is accountable for managing primarily Incident/ problem management, root cause analysis, reporting, change management, vendor management.
• Local and first point of contact for businessasusual incidents and problem management for Klarity
• Manages Severity 1 and 2 timeline and notifications to Data Centre (s) GPS Delivery, IT and Client teams
• Single point of contact for upstream teams, and coordinating for raising tickets and follow ups for issue resolution
• Coordinates and reviews changes with operations and other IT groups to ensure seamless project or change implementation.
• Generates local SLA/Account reporting & IT Inventories.
• Participates in Client and IBM generated projects and Meetings
• Supports development, implementation, and delivery of technical solutions with the business solutions.
• Owns quality of IT service provided by the IT delivery organization and responsible for tracking and reporting on service level performance.
• Managing code migration across environments to ensure continued and synchronized functionality.
• Work with Cross-Functional Teams.
• Onboard New Users / Projects.
• Guide users with simple, stepbystep instructions and find alternative workarounds for unsolved issues.
• Create technical documentation and manuals.
• Close Application Health check and vulnerability gaps
• License & Certificate renewals.
• Coordinate with vendor / suppliers.
• Coordinate for Internal & External IT Audits.
• All other activities fall under Application / System Administration.

Required Technical and Professional Expertise

• Must have overall 26yrs of Industry experience.
• Technical Knowledge of servers & hosting in Cloud,
• Knowledge of ITIL V3 Framework (Incident, Problem & Change Management Process Knowledge)
• Presentation skills & Communication Skill(Client Facing)

Preferred Technical and Professional Expertise
Business Analytical skills on various financial services

• Understanding of various Workflow solutions in IT related to financial services
• Understanding of ISO27001 and corporate audit guidelines

About Business Unit
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation.

With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world.

Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story.

Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBM

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain.

Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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