Lead - ITSM

2 weeks ago

Thiruvananthapuram, Kerala, India Envestnet | Yodlee Full time

Description

Envestnet is seeking a passionate and talented Lead - ITSMto join our Enterprise Services team.

Envestnet, Inc. (NYSE: ENV) is transforming the way financial advice and wellness are delivered. Our mission is to empower advisors and financial service providers with innovative technology, solutions, and intelligence to make financial wellness a reality for everyone.

Since our founding 20 years ago, we are fully vested in helping people live an intelligent financial life. If you love the idea of working in a Fintech company with the environment and excitement of a start-up where you are making everyday impact - then read on.

Job Responsibilities:

Make sure that all configuration items are included in the CMDB. Help with integrating data into the CMDB. Promote the importance of the CMDB, its concepts, and processes. Develop and generate reports and dashboards per infrastructure and enterprise teams' requirements. Identify and implement opportunities to enhance the CMDB to support Continual Service Improvement (CSI). Manage data ingestion from external sources and ensure the incoming data is accurate. Assist with integrations into the CMDB Ensure the accuracy and quality of the CMDB. Monitor compliance with policies and procedures and resolve or escalate issues as necessary.

Required Qualifications:

Ability to prioritize and organize effectively and manage multiple projects and assignments in a technical environment. Ability to work independently with minimal instructions in a fast-paced, dynamic environment. Ability to develop strong working relationships with peers and project members. Minimum 5-7 years experience working with a CMDB. Experience using Jira or other similar systems.

Preferred Qualifications:

ITIL Certification is a plus

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