Member Support Agent

1 week ago

Hyderabad, Telangana, India Tide Full time

Customer Support Associate (Night Shifts)

India, Hyderabad

Department: Member Support

Who are Tide:

Tide is about doing what you love - that's why we're trusted by 400,000+ sole traders, freelancers and limited companies throughout the UK. We are rapidly expanding in India, and we are looking towards other horizons in the EU.We're the leading provider of small and medium enterprises business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses.

What we're looking for:

As a Customer Service Associate, you would be helping businesses across the UK to become success stories every day. You'll love talking to people and have an empathetic nature along with a passion for solving customer problems. You will play a key part in helping Tide expand by providing around the clock support, every day of the year. Solving problems quickly and giving clear and honest advice is what sets us apart from the traditional big banks.

We are looking for someone who is proactive and not afraid to take on new challenges. Putting the customer at the centre of everything you do plays a key role in our success. You'd be a great fit if you are willing to take responsibility, if you are energetic and reliable, and if you are ready to demonstrate high ethics and morale, working as an integral part of our team.

Leading day-to-day direct communication with customers over chat and email, and, whenever needed - over the phone (perform outbound calls to customers when requested by them);Following established procedures and guidelines, but also participate in creating new processes or improving the existing ones;Delivering a 5-star customer experience based on a set of pre-defined metrics (Customer Satisfaction, Volume Contribution, Quality Assurance); Getting to grips with tough banking challenges like unfamiliar transactions, missing payments, and direct debits;Helping mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks;Going through multiple tailor-made trainings and courses to help you elevate your skillset and knowledge and make the next step in your career with Tide;Working on night shifts (weekends and holidays included);

As a Customer Support Associate you'll be doing:

Leading direct communication with customers over chat and email, and, whenever needed - over the phone (perform outbound calls to customers when requested by them.Following established procedures and guidelines, but also participate in creating new processes or improving the existing ones.Delivering a 5-star customer experience based on a set of pre-defined metrics (Customer Satisfaction, Volume Contribution, Quality Assurance).Getting to grips with tough banking challenges like unfamiliar transactions, missing payments, and direct debits.Helping mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks.Going through multiple tailor-made trainings and courses to help you elevate your skillset and knowledge and make the next step in your career with Tide.Working on night shifts (weekends and holidays included).

What makes you a great fit:

You are comfortable talking to customers (phone, chat, email) and experience liaising with and responding to member queries (however difficult). Customer-focused mindset is a must You have 1-4 years of experience as a customer support associateYou are willing to handle customer requests via chat, phone, or emailYou enjoy finding novel ways to solve difficult problemsYou are always on the lookout for recurring issues and help create new workflows to solve themYou are comfortable using industry tools like Kustomer, GSuite, and JiraYou have excellent spoken and written English skills (C1 or higher)You are proactive, ready to take decisions and have strong organisational skills and moraleYou have relevant experience working in customer serviceHaving finance industry experience is considered an assetGraduation is a mandatory consideration to apply for this role

What you'll get in return:

Make work, work for you We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their assigned Indian state. Additionally, you can work from a different country or Indian state for 90 days of the year. Plus, you'll get:

Competitive salarySelf & Family Health InsuranceTerm & Life InsuranceOPD BenefitsMental wellbeing through PlummLearning & Development BudgetWFH Setup allowance15 days of Privilege leaves12 days of Casual leaves12 days of Sick leaves3 paid days off for volunteering or L&D activities

Tidean Ways of Working

At Tide, we're Member First and Data Driven, but above all, we're One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it's what makes us awesome at solving problems We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard.

  • Customer Support Agent

    1 week ago

    Hyderabad, Telangana, India Staffrex info solutions pvt ltd Full time

    Required Profile -Customer Support AgentProcess Type - Voice Process, HealthcareEligibility - Any Graduate ,Any StreamSalary - 360000 Max (PP 6000 INR Per Month )Experience - Min 1-2 Year Anaesthesia/ Health care /AR Calling BPO ExperienceLocation:HyderabadShift & Weekly off - Rotational Shift - 9 Hours - Day Shift ,5 DaysInterview Rounds - HR- Svar 50% Cut...

  • Call Center Agent

    1 week ago

    Hyderabad, Telangana, India Deepija Telecom Full time

    Call Center Agent:Location - Hyderabad:Experience: 0-1 years:No of Openings: 3:Job Role:The role of an inbound call agent is integral to the customer service operations of any organization. As a frontline representative, inbound call agents are tasked with handling incoming calls from customers, addressing their inquiries, providing information, and...

  • Social Media Support Agent

    1 week ago

    Hyderabad, Telangana, India DAZN Full time

    Job Title: Social Media Support AgentLocation: Hyderabad, IndiaSchedule: Full-Time, PermanentTeam: Customer ServiceDepartment: OperationsWhat's your new role about?:Join the brand that's revolutionising sports entertainmentShape world-class customer service while working among a team of social media enthusiasts. DAZNislooking for a Social Media Agent to...

  • Software Engineering Manager, Agent Engineering

    1 week ago

    Hyderabad, Telangana, India Dell Full time

    Software Engineering Manager, Agent EngineeringSecureworks is a global cybersecurity leader that empowers customers to stay ahead of adversaries, with a focus on precision and quick adaptation to market changes. Our cloud-native security platform is backed by over 20 years of threat intelligence, setting us apart in the industry.We offer competitive...

  • Software Engineering Manager, Agent Engineering

    1 week ago

    Hyderabad, Telangana, India SecureWorks India Pvt. Ltd. (7230) Full time

    Software Engineering Manager, Agent Engineering Location: Hyderabad India Secureworks (NASDAQ: SCWX) a global cybersecurity leader, enables our customers and partners to outpace and outmaneuver adversaries with more precision, so they can rapidly adapt and respond to market forces to meet their business needs. With a unique combination of...

  • Command Centre Agent

    1 week ago

    Hyderabad, Telangana, India DAZN Full time

    Job Title: Command Centre AgentLocation: Hyderabad, IndiaSchedule: Full-Time, PermanentTeam: Customer ServiceDepartment: OperationsWhat's your new role about?:Disrupting an industry is an ambitious challenge DAZN are playing more hours of live sports than any other broadcaster anywhere in the world and we are on a journey to change the game We are committed...

  • Customer Service Agent

    1 week ago

    Hyderabad, Telangana, India DAZN Full time

    Job Title: Customer Service AgentLocation: Hyderabad, IndiaSchedule: Full-Time, PermanentTeam: Customer ServiceDepartment: OperationsWhat's your new role about?:Disrupting an industry is an ambitious challenge We are playing more hours of live sport than any other broadcaster anywhere in the world and we are on a journey to change the game for sports fans We...

  • Senior Cargo Operations Agent- Hyderabad, India

    1 week ago

    Hyderabad, Telangana, India Qatar Duty Free Full time

    We are recruiting for Senior Cargo Operations Agent for Hyderabad, India. The selected candidate will provide Cargo Operations and Customer Service Functions including interaction with Customers and GHA for both import and export cargo. Secure proper Operational and Customer Service support to enable station to meet the Cargo Target. Ensure full...

  • Surveillance Desk Agent I

    1 week ago

    Hyderabad, Telangana, India Electronic Arts Full time

    Requisition Number:184454Can this position be remote?: No We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination. Job Title:...

  • TL Tech SupportCustomer Support

    1 week ago

    Hyderabad, Telangana, India People First Consultants Full time

    Job: Technical Support/Customer Support Team Leader Location: Hyderabad 5-6 years of experience in technical support/customer service operations with a minimum of 1 year as a Team Leader on paper. Roles & Responsibilities:Manage and lead a team of 15-25 agentsExcellent verbal and written communication skillsSolid computing skills and proficiency in Excel and...

  • Wifi Email Agent

    1 week ago

    Hyderabad, Telangana, India Elfonze Technologies Full time

    Job Information:Industry IT ServicesCity HyderabadState/Province TelanganaCountry IndiaZip/Postal Code**GENERAL RESPONSIBILITIES: If you thrive in a fast-paced environment and are looking for an opportunity to develop your customer service career, then we have a great opportunity for you. We are seeking a motivated, process-oriented individual in our...

  • Tier 1 Technical Support Hyderabad

    1 week ago

    Hyderabad, Telangana, India Chronos Consulting Full time

    Job DescriptionOur client is a leading WordPress page builder plugin. They are looking for Technical Support Agents. These are full-time, home office based positions providing technical support via chat or email during regular working hours.As Tier 1 support you will learn how to review, analyze, and resolve a variety of customer issues, quickly, and...

  • Customer Support Team Manager

    1 week ago

    Hyderabad, Telangana, India Ivy comptech Full time

    About The RoleRole Purpose:To lead, coach and performance manage a team of Customer Support Advisors and Senior Customer Support Advisors. To plan and monitor the day to day performance of the customer support operation for the Interactive and Retail business including proactive and reactive responses.Key ResponsibilitiesOverall accountability and...

  • Contact Center Agent

    1 week ago

    Hyderabad, Telangana, India ServiceNow Full time

    Job DescriptionThe Role: We are currently seeking 2 motivated Contact Center Agents to join our Contact Center team in India, supporting our globally growing customer base. You shall be responsible for providing best-in-class support for the ServiceNow platform, to ensure a positive customer experience. In this role you will: Professionally answer calls...

  • Customer Support Team Manager

    2 weeks ago

    Hyderabad, Telangana, India Ivy comptech Full time

    About The Role Role Purpose: To lead, coach and performance manage a team of Customer Support Advisors and Senior Customer Support Advisors. To plan and monitor the day to day performance of the customer support operation for the Interactive and Retail business including proactive and reactive responses. Key Responsibilities Overall...

  • Corporate Security Agent

    1 week ago

    Hyderabad, Telangana, India WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking a Corporate Security Agent...In this role, you will: Participate in a range of investigative, security consulting, and risk based security services to prevent or mitigate criminal acts involving company assets, teams, or customers Identify opportunity for process improvements within scope of responsibilities Review and...

  • Contact Center Agent

    2 weeks ago

    Hyderabad, Telangana, India ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Customer Support Associate

    1 week ago

    Hyderabad, Telangana, India Careers at Tide Full time

    Department - Member OperationsWho are Tide:Tide is about doing what you love - that's why we're trusted by 400,000+ sole traders, freelancers and limited companies throughout the UK. We are rapidly expanding in India, and we are looking towards other horizons in the EU.We're the leading provider of small and medium enterprises business accounts and one of...

  • Member Services 145389

    1 week ago

    Hyderabad, Telangana, India ADP Pvt Ltd - India Full time

    Job Description:Wisely Member Services is launching its Pilot Process at Hyd in Jan'24. The role involves having the opportunity to be a part of the first batch of associates, that will begin serving our Wisely Members (cardholders) with their questions pertaining to the paycard transactions. It is a chance to establish standards of excellence that will help...

  • Manager, Technical Support Engineering

    4 weeks ago

    Hyderabad, Telangana, India Salesforce Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every...