Manager/Asst Manger, Pricing and Analytics

2 weeks ago

Bengaluru, Karnataka, India [24]7 Full time

Manager / Assistant Manager, Pricing & Analytics - BPO

About (24) Innovation Labs:

(24) is a global leader in conversational AI and Customer Experience . We make it simple for consumers to connect with companies to get things done.

(24) is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, (24)'s technology helps companies create a personalized, predictive and effortless customer experience across all channels. We provide customer engagement solutions for service and sales powered by a cloud platform that uses big data and predictive analytics to deliver business outcomes.

The world's largest and most recognizable brands are using intent-driven engagement from (24) to assist several hundred million visitors annually, through more than billion conversations, most of which are automated and learn from each consumer experience. We have one of the best work environments in Bangalore. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth.

(24) Headquartered in San Jose, California, USA with R&D centres in the US, Canada, India, Australia and sales offices in the US, Canada, UK, and Australia.

For more information, visit:

Job Description:

As an Analytics and Pricing resource , your responsibilities will include providing financial insights and projections to various stakeholders , preparing pricing for new business opportunities . You will provide reliable data and analysis to be used in decision-making and planning .

You will prepare accurate monthly financial reports, assist in the preparation of presentations that provide thoughtful analysis, identify action items, and effectively frame decisions that need to be made .

Required Education and Work experience / Skills:

Bachelor's degree with MBA / CA and experience in finance or a related area. Preferably CA. Experience: Total of 5 to 8 Years. Relevant of 4+ Years of experience in Ops finance, Pricing / Rate negotiation & Analytics. Strong Excel, Word, and PowerPoint skills General knowledge of financial/operational principles Very good understanding of finance and how P&L works and costs go to P&L. Experience developing financial analysis and BPO Pricing – Good to have. Interpersonal and communication skills with the ability to interact with various management levels Ability to manage multiple tasks and adapt to a changing, fast-paced environment Superior attention to detail and ability to successfully manage multiple competing priorities while maintaining a view of the big picture Demonstrated ability to influence others through effective verbal and written communication Demonstrated ability to drive projects across an organization

Work Location: Bangalore / Hybrid (Candidate must be in Bangalore)

Responsibilities

Provide Analytics support / financial insights and projections to the operation teams related to productivity, forecast planning, reporting, and other cost metrics. Prepare pricing for new business opportunities & negotiating the rates Review MSAs and SOWs for new and existing clients. Working closely with CXO resources on regular basis. You will provide reliable data and analysis to be used in decision-making and planning. You will prepare accurate monthly financial reports, Assist in the preparation of presentations that provide thoughtful analysis, identify action items, and effectively frame decisions that need to be made. Identify and understand business challenges; propose and create solutions. Work on corporate projects and initiatives that impact the entire organization. Assist in creating presentations that provide insightful analysis, identify required action items, and effectively frame decisions to be made. Identify and research variances to forecast, budget, and prior-year expenses, proactively identifying opportunities for improvement. Review MSAs and SOWs for new and existing clients. Develop and maintain effective relationships with business partners and cross-functional teams at all levels of the organization.

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