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Sacm - 4 to 6 Years - Bengaluru & Mumbai

3 months ago

Mumbai, Maharashtra, India Capgemini Full time
SACM Manager Accountable for ensuring that SACM is delivered in line with defined global policy processes procedures

  • ITSM Tool Cherwell Accountable for SACM awareness training and process adherence by the Data Owners Data Analysts and Vendor management
  • Ensuring the on boarding of new Applications and Business Services into the CMDB aligns with the CMDB Data Model
  • Identifying process improvements and resolving process issues through the Service Providers and Data Owners and ensuring all CIs are complete based on contractual obligations Day to day management of the SACM process and external vendors Leads investigation of root cause analysis to continuously improve data accuracy
  • Prepares and shares reports on CMDB statistical information and process operation including the delivery of Operational and Executive Dashboards Manages SACM relationship with the customer specifically regarding business service and IT service impact management

Primary Skills

  • Service Assets and Configuration Management
  • CMDB
  • Asset Life Cycle

Secondary Skills

  • Schedule and drive CMDB Data Audits Data Enrichment and other critical CMDB governance processes through Data Owners and Service Providers
  • Monitor and review the execution of the SACM process at a high level ensure it remains consistent with the organizations current culture and IT Service Management strategy and ensures coordination with all other IT processes Coordinates design work for CI and Asset discovery and other data import methods
  • Ensures regular housekeeping of the Configuration Management System data
  • 24/7