Content Writer Pg

2 weeks ago

Bengaluru, Karnataka, India PhonePe Full time

About PhonePe Group:


PhonePe is India's leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India.

On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store.

The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.


Culture


At PhonePe, we take extra care to make sure you give your best at work, Everyday And creating the right environment for you is just one of the things we do.

We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us

Are you excited by the opportunity to support our merchants in their journey to make the most of our services?


We are on the lookout for a Writer who can help PhonePe translate complex technical information into user-friendly documentation and content for our Payment Gateway merchant partners.

If communication is your forte and you are eager to come on board, then send us your updated resume.

Responsibilities:

  • Write, review, and edit highquality technical support documentation by collaborating with key stakeholders
  • Draft simple and easy to understand help content that facilitates easy and accurate multilanguage translation
  • Ensure that the content adheres to the company's tone of voice, product branding, and style standards.
  • Ensure documentation is in kept up to date as processes evolve
  • Improve the documentation processes, standards, and overall documentation quality
  • Improve content quality by incorporating feedback shared by customers and internal teams as well as through analysis of data
  • Draft interactive chatbot content, work on new interaction models and aid 1,500+ customer support executives deliver an experience that is par excellence
  • You will also take on various communication requests that hit the communication team's inbox for Payment Gateway. Also, as we own merchant communication, we need someone who is flexible and can easily adapt to the dynamic nature of the service industry

Key Qualifications:

  • 2 to 4 years experience as a technical writer [experience creating support content will be an added advantage]
  • Excellent verbal and written communication skills
  • Working knowledge of creating technical guides, howto developer documents, FAQs, and so on
  • A communication specialist who can collaborate with multiple verticals/teams
  • Should be wellversed in using tools for technical writing
  • Experience in working with customer experience teams will be an advantage
  • Working knowledge of content management systems

Educational Qualification:

Bachelor's/Master's degree in English, Journalism, or related fields

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
-
Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
-
Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
-
Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
-
Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
-
Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
-
Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

_Working at PhonePe is a rewarding experience Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe __on our blog_**_._

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