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Avp - Strategic Transformation (Client Servicing)
2 weeks ago
Renowned for its proficiency across diverse financial sectors such as investment management and wealth solutions, the organization has solidified its standing through a dedicated commitment to providing top-tier services.
Key responsibilities:
- Develop and execute strategic initiatives aligned with client service strategy and data insights.
- Analyze and enhance client service processes for operational efficiency and accuracy.
- Identify and address customer journey pain points to improve overall experience.
- Lead planning, execution, and monitoring of transformation projects.
- Implement change management strategies for smooth transitions.
- Collaborate with internal teams for seamless integration of initiatives.
- Utilize datadriven insights to measure transformation impact.
- Develop training programs for team adaptation to new systems.
- Proactively assess and mitigate risks associated with projects.
- Define and track key performance indicators for transformation initiatives.
Role requirements:
- Bachelor's degree in business administration, management, or related field.
- Proven experience in client service management or transformation roles.
- Strong project management skills with a datadriven approach.
- Excellent communication and interpersonal skills.
- Proficiency in change management methodologies.
- Experience in Client Services for various products.
- Relevant certifications (e.g., PMP, Lean Six Sigma) advantageous.
- Familiarity with CRM systems and process automation technologies.
- Knowledge of industry best practices in client service transformation.
Location
- Bangalore
Experience
- Minimum 15 years of relevant experience.
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