IT Technician

2 weeks ago

Bilāspur, Chhattisgarh, India MAHENDRA GEMS AND JEWELLERS INDIA PVT LTD Full time

Mahendra Gems & Jewellers India Pvt. Ltd.

Location:
Bilaspur, Chhattisgarh

Overall Experience:02+ Years** of experience

Jewellery Industry(preferred)

Technical Support Responsibilities:

  • Identifying hardware and software solutions.
  • Website Handling.
  • Custom Software management.
  • Basic Knowledge of Social Media Apps postings.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving network issues.
  • Installing and configuring hardware and software.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with clients to ensure the problem is resolved.
  • Replacing or repairing the necessary parts.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.
  • Conducting electrical safety checks on equipment.

Technical Support Requirements:

  • Degree in computer science or Information Technology.
  • Prior experience in tech support, desktop support, or a similar role.
  • Proficiency in Windows
  • Attention to detail and good problemsolving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication.

Job Types:
Full-time, Permanent

Pay:
From ₹15,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Shift:

  • Day shift

Ability to commute/relocate:

  • Bilaspur, Chhattisgarh: Reliably commute or planning to relocate before starting work (required)

Education:

  • Bachelor's (preferred)

Experience:

- total work: 2 years (required)

Language:

  • English (preferred)