Infrastructure Engineer
1 week ago
About the Role:
- Morningstar is building a second line IT infrastructure support team in Mumbai to handle incidents and service requests escalated from monitoring and service desk groups
- The team will collaborate with third line engineering teams based in Chicago, London, and Shenzhen
Morningstar India seeks an "Infrastructure Engineer" for their Vashi, Navi Mumbai office who excels in delivering high-quality output and enjoys technical challenges
As an "Infrastructure Engineer" in Morningstar's IT infrastructure team, you will support Wireless LAN, Wired LAN, WAN, and Datacenter Networks across 33 offices and 6 Datacenters worldwide
The role involves transitioning support processes to the new Mumbai team
Requirements:
- At least 3-5 years' experience in IT support
- Expertise in Cisco Switches, Routers, Firewalls, Cisco IOS, NX-OS, and ASA
- CCNA/CCNP certification required, experience with Palo Alto Firewall, Cisco Umbrella, SDA and ACI is a plus
- Degree in Electronics and Telecommunication or Computer Science
Day to Day responsibilities:
- Monitor and Support Morningstar's Global WAN, LAN, and Datacenter networks
- Implement Firewall ACL and URL filtering changes
- Respond to incidents escalated by NOC
- Maintain system operational integrity
Many more responsibilities...
Technical Skills and Requirements:
- Bachelor's Degree or Diploma in relevant field
- 3-5 years of networking support experience
- Strong English communication skills
- Knowledge of ServiceNow & Jira
- Understanding of networking fundamentals and Cisco products
Advantageous:
- ITIL Foundation certification
- CCNA or CCNP Wireless
- Palo Alto certification
Experience:
- Cisco Routing & Switching -Expert, 3-5 years
- Cisco Firewall – ASA and FTD/FMC -Intermediate, 2-3 years
- Palo Alto Firewall -Intermediate, 2-3 years
Morningstar is an equal opportunity employer
Join Morningstar's hybrid work environment that allows both remote work and in-person collaboration
Enjoy a range of benefits to enhance flexibility as needs change
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